Beesender Welcome chatbot for Creatio

The multilingual welcome chatbot for the "Beesender Bot Master" add-on allows a customer to select a language to communicate with the chatbot and operator.
Communication channels of the chatbot include Viber, Telegram, Facebook Messenger, Twitter, Skype, site widget.
The add-on is categorized as button-based (rule-based) bots.

Use cases:

Customers can communicate with chatbot in four languages: English, French, German and Spanish. The client can also contact the operator (in his absence, request a call back) and / or leave feedback.
Based on the results of communication with the client, the chatbot creates actions for the user. In case of receiving negative feedback from the client, the activity created in Creatio has the highest priority.

Key features:

The company has the following benefits:

• Cost reduction - automatic greeting generation relieves the contact center.
• Automation - minimizing errors when creating a record. Bot will always correctly fill in a case.

The customer also receives a list of benefits:

• Chatting with chatbot can occur at any time of the day.
• Chat with the bot will always be in the list of conversations in the messenger (unlike the phone number of the operator, which can be lost).