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MiContact Center connector for Creatio

Connector to Creatio to integrate with MiContact Center telephony
Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
Install
Product description
Product description

The "MiContact Center connector for Creatio​" connector allows you to call your customers within Creatio and save all communication history in one place.

Use cases:

The connector helps Creatio users perform inbound and outbound calls in Creatio using Mitel telephony.

Key features:

  • a posibility to make incoming/outgoing calls in Creatio;
  • automatic customer identification based on incoming number;
  • a capability to put a call on-hold;
  • call history logging by customer (call information is stored, call record is not available).

Notes:

MiContact Center product version 9.0 is supported. Function of call transfer is not implemented.

Support conditions

This free add-on was developed on the Creatio platform by citizen developers, as part of the "Dev Labs" community project. If you have questions or encounter any issues while using the add-on, please create a post on the Creatio Community, where citizen developers and other community members will be able to help you.

Price
Free
Product compatibility
Product
All products on Creatio platform
Version
7.12.4 and up
Platform
.Net Framework
Guides and manuals

1. Fill in connection parameters to MiContact Center. Go to System designer > System settings and fill in system settings:

  • Micc server address
  • Micc autorization endpoint
  • Micc SDK endpoint

2. Fill in user access data to MiContact Center. Go to User profile > Call center parameters setup and fill in Username and Password for every user.