Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.

Collect knowledge about all company services and useful cases in a unified knowledge base.

VELVETEL cloud phone system and telephony service

Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.

This application will allow you to receive and make calls through Microsoft Teams, as well as view call logs and dashboards

Connector to Twilio telephony service

For legislators, agencies, and non-profits seeking to modernize engagement and transform service for their citizens or constituents

The Talkdesk connector enables access to the Talkdesk Agent Workspace in the Creatio interface

Connector to KAZOO PBX cloud telephony system

Send posts or comments from the Hootsuite dashboard directly to Creatio, creating contact or case records.