Calculation of working days in business processes
Calculation of working days in business processes
Processing of dates taking into account days off
Organizational structure
Organization and personnel plan management
Agent desktop without Feed area
Agent desktop without Feed area
Feed area removal from Agent desktop
Current key service indicators for a contact
Contact's current service status
Shows current key service indicators for a contact
Notification of mention in Cases feed
Notification of mention in Cases feed
Notifying user about being mentioned in the Cases feed by email
ITSM. Service Level Management. Service development
ITSM. Service Level Management. Service development
Preparation of service requirements and description for new service release
"Quality of service" dashboard
"Quality of service" dashboard
A dashboard for monitoring customer satisfaction levels
Case templates for Creatio
Case templates for Creatio
Creating cases using preconfigured templates
Appointment of service and assignee in a new case
Appointment of service and assignee in a new case
Automatic appointment of service and assignee in a new case based on incoming email and service details
Publication of selected knowledge base article to portal
Publication of selected knowledge base article to portal
An ability to publish by one click selected knowledge base article to portal