Agent desktop without Feed area
Agent desktop without Feed area
Feed area removal from Agent desktop
Notification of mention in Cases feed
Notification of mention in Cases feed
Notifying user about being mentioned in the Cases feed by email
Case templates for Creatio
Case templates for Creatio
Creating cases using preconfigured templates
Appointment of service and assignee in a new case
Appointment of service and assignee in a new case
Automatic appointment of service and assignee in a new case based on incoming email and service details
Integration via Creatio API
Problem management helper
Problem management helper for Creatio
Manage problems connected to cases
Analytical segmentation for Creatio
Database segmentation for efficient analysis
Bulk owner update for Creatio
Bulk update of the Owner field for selected records
Favorite email templates in cases for Creatio
Favorite email templates in cases for Creatio
Favorite email templates for sending a response to a customer in a case
Service AI Suite for Creatio
The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.