Appointment of service and assignee in a new case
Appointment of service and assignee in a new case
Automatic appointment of service and assignee in a new case based on incoming email and service details
Publication of selected knowledge base article to portal
Publication of selected knowledge base article to portal
An ability to publish by one click selected knowledge base article to portal
Integration via Creatio API
InterWeave QuickBooks Integration
InterWeave QuickBooks Integration for Creatio
The InterWeave SMART Solution for Creatio to QuickBooks is a powerful, configurable Integration Solution, providing extensive integration of data, uni or bi-directional, with your business process and workflow.
Integration via Creatio API
Problem management helper
Problem management helper for Creatio
Manage problems connected to cases
Email approvals for Creatio
Email approvals for Creatio
An ability to send approvals via email
Analytical segmentation for Creatio
Database segmentation for efficient analysis
Bulk owner update for Creatio
Bulk update of the Owner field for selected records
CI Characteristics Designer
CI Characteristics Designer for Creatio
Create additional dynamic characteristics for your configuration item
Favorite email templates in cases for Creatio
Favorite email templates in cases for Creatio
Favorite email templates for sending a response to a customer in a case
Service AI Suite for Creatio
The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.