Cusbo business messenger for Creatio

Cusbo business messenger is a standalone application that has integration for Creatio. 

 

The integration allows you to create a lead in Creatio in one click from Cusbo interface. The created lead will be filled with information about name, phone number, and customer needs from all cusbo supported channels such as Instagram (Direct messages, stories, comments), Facebook, Telegram, Viber, and chat widget for the website.

 

Cusbo key features:

• User friendly interface
• Auto-assigning chats to relevant agents or agent groups
• Transferring chats from one agent to another agent or group of agents
• Template responses
• Notifying agents of new chats
• Creating a new creatio lead, during the chat
• Resuming conversation with relevant operator for the next Customer request
• Searching by chat history and user info
• Saving all communication history 
• Generating code for connecting the widget to the website
• Chat and operators analytics

Additional options:

• Chatbot development