An ability to publish by one click selected knowledge base article to portal

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Set up values, lists, tables, priorities and other types of macros for use in message templates.

For delivery excellence across portfolios of IT and non-IT projects via PMO automation, stakeholder alignment, and effective governance

Take photos using a laptop or phone camera and save them to records immediately

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Automatically process attachments encrypted using a digital signature in synchronized emails

Service for automatic and manual distribution of email, SMS, Viber SMS