Service AI Suite for Creatio
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The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Overview

Product overview

Product description

AI assistant for the service manager and technical support. Use all the power of AI and the knowledge of the Internet for a first-class service.

Use cases:

Multilingual Service 

Multilingual customer service refers to the practice of providing customer support and assistance in multiple languages. It involves having a team of customer service representatives who are proficient in various languages to cater to the needs of a diverse customer base.

Content Addition

It allows Service AI Suite to generate new information or expand on existing content based on user prompts. It enables AI to provide more in-depth explanations, create fictional narratives, generate examples, or offer additional details about a specific topic.

Rewrite Content

The Rewrite Content feature of Service AI Suite allows to rephrase or modify the provided text while preserving its original meaning. It can be useful in scenarios where users require a different phrasing or when there's a need for a clearer or more concise expression of an idea.

Analysis of communication

It provides a concise summary of the main points or key takeaways from the conversation. AI can analyze various parameters from textual communication, including: Sentiment Analysis, Emotion Detection, Tone and Attitude, Intent Recognition, Subject Matter and Topics.

Key features:

  • Automatic case message translation
  • Case language detection
  • Built-in text analytics (for cases and chats)
  • Text rewriting and rephrasing tools
  • Content generator with text style indication

Notes:

Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters)

Categories

UI Framework

UI Framework
Classic UI
Freedom UI

Type

Type
Application

Price

Price
Paid
Trial

Compatible with Creatio

Version
8.0.8 and up

Pricing

Monthly
Annual
Service AI Suite for Creatio cloud \ on-site subscription
$ 8.33 user / month
billed annually

The minimal threshold is 5 user licenses.

Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters). Pricing for ChatGPT API can be found here

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Installation

Setup guide

Install application package via Application Hub, then follow the installation guide.

Product compatibility

UI Framework

Classic UI
Freedom UI

Deployment Options

Cloud
On-site

DBMS

Any supported DBMS

Platform

.NET Core (deprecated from 8.0.9)
.NET Framework

Compatible with Creatio

8.0.8 and up

Versions

Versions history

Version
Compatibility
Release date
1.0
8.0.8 and up
10.11.2023
Release summary

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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