
Overview
Product overview
AI assistant for the service manager and technical support. Use all the power of AI and the knowledge of the Internet for a first-class service.
Use cases:
Multilingual Service
Multilingual customer service refers to the practice of providing customer support and assistance in multiple languages. It involves having a team of customer service representatives who are proficient in various languages to cater to the needs of a diverse customer base.
Content Addition
It allows Service AI Suite to generate new information or expand on existing content based on user prompts. It enables AI to provide more in-depth explanations, create fictional narratives, generate examples, or offer additional details about a specific topic.
Rewrite Content
The Rewrite Content feature of Service AI Suite allows to rephrase or modify the provided text while preserving its original meaning. It can be useful in scenarios where users require a different phrasing or when there's a need for a clearer or more concise expression of an idea.
Analysis of communication
It provides a concise summary of the main points or key takeaways from the conversation. AI can analyze various parameters from textual communication, including: Sentiment Analysis, Emotion Detection, Tone and Attitude, Intent Recognition, Subject Matter and Topics.
Key features:
- Automatic case message translation
- Case language detection
- Built-in text analytics (for cases and chats)
- Text rewriting and rephrasing tools
- Content generator with text style indication
Notes:
Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters)
Pricing
Terms and Conditions
Pricing FAQ
Support
Installation
Setup guide
Install application package via Application Hub, then follow the installation guide.
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
The minimal threshold is 5 user licenses.
Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters). Pricing for ChatGPT API can be found here