AI assistant for the service manager and technical support. Use all the power of AI and the knowledge of the Internet for a first-class service.
Multilingual customer service refers to the practice of providing customer support and assistance in multiple languages. It involves having a team of customer service representatives who are proficient in various languages to cater to the needs of a diverse customer base.
It allows Service AI Suite to generate new information or expand on existing content based on user prompts. It enables AI to provide more in-depth explanations, create fictional narratives, generate examples, or offer additional details about a specific topic.
The Rewrite Content feature of Service AI Suite allows to rephrase or modify the provided text while preserving its original meaning. It can be useful in scenarios where users require a different phrasing or when there's a need for a clearer or more concise expression of an idea.
Analysis of communication
It provides a concise summary of the main points or key takeaways from the conversation. AI can analyze various parameters from textual communication, including: Sentiment Analysis, Emotion Detection, Tone and Attitude, Intent Recognition, Subject Matter and Topics.
- Automatic case message translation
- Case language detection
- Built-in text analytics (for cases and chats)
- Text rewriting and rephrasing tools
- Content generator with text style indication
Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters)
The minimal threshold is 5 user licenses.
Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters). Pricing for ChatGPT API can be found here
Terms & Conditions
Support is provided by the developer within the "Basic" and "Business" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Install application package via Application Hub, then follow the installation guide.