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Service AI Suite for Creatio

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.
    Product description

    AI assistant for the service manager and technical support. Use all the power of AI and the knowledge of the Internet for a first-class service.

    Use cases:

    Multilingual Service 

    Multilingual customer service refers to the practice of providing customer support and assistance in multiple languages. It involves having a team of customer service representatives who are proficient in various languages to cater to the needs of a diverse customer base.

    Content Addition

    It allows Service AI Suite to generate new information or expand on existing content based on user prompts. It enables AI to provide more in-depth explanations, create fictional narratives, generate examples, or offer additional details about a specific topic.

    Rewrite Content

    The Rewrite Content feature of Service AI Suite allows to rephrase or modify the provided text while preserving its original meaning. It can be useful in scenarios where users require a different phrasing or when there's a need for a clearer or more concise expression of an idea.

    Analysis of communication

    It provides a concise summary of the main points or key takeaways from the conversation. AI can analyze various parameters from textual communication, including: Sentiment Analysis, Emotion Detection, Tone and Attitude, Intent Recognition, Subject Matter and Topics.

    Key features:

    • Automatic case message translation
    • Case language detection
    • Built-in text analytics (for cases and chats)
    • Text rewriting and rephrasing tools
    • Content generator with text style indication


    Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters)

    Additional resources
    Service AI Suite for Creatio cloud \ on-site subscription
    $ 100
    user / year

    The minimal threshold is 5 user licenses.

    Additionally, you need to have OpenAI account with active billing. The gpt-3.5-turbo model is priced at $0.002 per 1k tokens (~4000 letters). Pricing for ChatGPT API can be found here

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the "Basic" and "Business" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.


    Support contacts
    +381 21 3220 030
    Product compatibility
    8.0.8 and up
    Any supported DBMS
    .NET Core (deprecated from 8.0.9)
    .NET Framework
    Deployment options
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    Install application package via Application Hub, then follow the installation guide.

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