Employee compensation system. Bonus accrual, accrual rules, compensation management and analytics

Automatic appointment of service and assignee in a new case based on incoming email and service details

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Manage problems connected to cases

Connector to Okta, an integrated multifactor authentication cloud platform

Take photos using a laptop or phone camera and save them to records immediately

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Advanced settings for a Single Sign-On provider