Asterisk Connector for Creatio
Add-on to Creatio to integrate with Asterisk telephony
Overview
Product overview
Product description
Talk to your clients and keep a complete history of calls by integrating Creatio CRM with Asterisk telephony. During a call, an agent can access all the information they need about a contact: interaction history, orders, and documents. The add-on lets an agent put a call on hold to consult a colleague or transfer the call to another agent.
Measure the number of interactions with your key clients using built-in analytics. Use call recording to monitor agent performance and productivity — the number of calls over a selected period, call duration, the number of calls per agent, and more.
Key Features
Seamless Asterisk integration
Integrate Creatio with Asterisk telephony to manage calls within your CRM. Maintain data continuity so every interaction with contacts is captured and available, linking communications to related records for complete visibility.
Unified call history tracking
Track a complete history of calls for each contact in Creatio. Consolidate interaction records alongside orders and documents so agents quickly reference prior activity and keep full context during every customer conversation.
In call customer context
Provide agents immediate access to interaction histories, orders, and documents during live calls. Equip staff to make informed decisions within Creatio, reducing handling time and improving responsiveness throughout conversations.
Call hold consult transfer
Support real time call control with put on hold, consult, and transfer options. Allow agents to pause conversations, seek advice, or route callers to the right colleague for faster resolution and a smoother customer experience.
Productivity and performance analytics
Measure productivity with analytics on call volumes, durations, and responsible agents across selected periods. Monitor interactions with key clients to spot trends, prioritize follow ups, and improve overall team effectiveness.
Pricing
Monthly
Annual
Standard
$
4.17 user / month
billed annually
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
Support is provided by the developer within the “Basic”, “Business” and “Premium“ packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Setup guide
Find more details on how to manage calls in the article Manage calls.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
Compatibility notes