Talk to clients and keep track of the complete history of calls with the help of integration of the Creatio CRM system with Asterisk telephony. During the call, an agent can access all necessary information about a contact: the history of interactions, orders and documents. The add-on offers the capability to put a call on-hold, with the agents needs to consult or to transfer a call to another agent.
Evaluate the quantity of interactions with important clients with the help of the analytics. Leverage call recording capabilities to control the work of agents and their productivity: number of calls for a selected period of time, calls duration, number of calls by a responsible person and others.
Price and support
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Asterisk connector for Creatio is an add-on extension to Creatio that extends the reach of Creatio.