Review Guidelines

Introduction

The Creatio Marketplace (https://marketplace.creatio.com/)  enables users to post reviews of Marketplace Applications and comment on their own or others' reviews.

Creatio Marketplace post reviews and comments under the name and profile of the submitting User, as listed in their Creatio website (https://www.creatio.com/) account. Users who prefer not to have their names or other profile information, such as profile photographs, displayed must refrain from posting reviews or comments on the Creatio Marketplace.

Review Guidelines

What should be included in Reviews?

  • Confirm the use of the app, focusing on detailed feedback about specific features and experiences.
  • Reviews should be balanced, highlighting both pros and cons.

What is the required format?

  • Reviews should be 30-500 symbols long.
  • Reviews can be in any language but must avoid inappropriate content and remain relevant to the product.

Submission of Reviews

  • Every registered user on the Creatio Marketplace can write reviews.
  • Users can submit multiple reviews for the same product. However, only the latest review will impact the rating.

Moderation and Publication

  • Reviews are moderated for compliance with our Privacy Policy and current guidelines.  
  • Reviews, both positive and negative, are displayed in chronological order to ensure transparency.
  • Reviews are published within one month of submission.
  • Reviews may be deleted after 24 months to maintain their relevance.

What are the content restrictions for submitting a Review?

  • Not for Support Requests:
    • Please do not use the review section for support inquiries. Contact the app developer's support team directly for assistance.
  • No Promotional Material:
    • Reviews must not contain advertisements.
    • Avoid self-promotion or embedding unrelated links.
  • Appropriate Content Only:
    • Use respectful language; avoid profanity and any illegal activities.
    • Prohibited content includes discriminatory remarks, threats of violence, and extreme language.
    • Do not engage in any form of harassment in your reviews.
  • Stay on Topic:
    • Keep your comments focused specifically on the product. Avoid including unrelated feedback.
  • Ensure Originality:
    • Your review should be your own work and free from extensive quotes from other sources.
  • Relevance and Privacy:
    • Maintain relevance to the product experience in your content.
    • Do not share personal contact information or details about others.
  • Avoid false Representation:
    • Do not falsely represent yourself as a consumer.
    • Submission of fake or deceptive reviews is not allowed.

Rating System

  • Users can rate apps on a scale of one to five stars.
  • The platform shows the total number of reviews contributing to a product's rating.
  • The overall rating is based exclusively on reviews from verified profiles.  
  • If a user leaves multiple ratings, only the most recent rating is considered.

User Labels

After submitting a review, it undergoes verification. If the reviewer successfully identified, the system would automatically assign the corresponding label.

When you publish a review on the Creatio Marketplace, you agree to have your profile verified. An appropriate label will be assigned based on the verification results.

Verified profile label

Indicates that the reviewer has verified their business email within the Creatio ecosystem.

Verified purchase label

Indicates that the reviewer maintained an active subscription to the app either at the time of the review or within the 6 months leading up to it. This label applies only to paid apps.

App owner label

Confirms that the review was written by the company that developed this app.

User Rights

Right to Reply

  • Every registered user can respond to reviews.

Right to Change or Delete Reviews

  • Users cannot modify or delete reviews once submitted.
  • However, they have the option to archive their reviews, removing them from public visibility.  

Right to Report

  • Users have the right to report a review if they question its authenticity. All complaints are processed within one month.

Creatio Rights

All the reviews shall be without compensation.

Creatio has the authority to modify or remove any review or comment at its discretion at any time. By posting content, User grants Creatio and the Marketplace Developer a non-exclusive, worldwide, perpetual, transferable, irrevocable, sublicensable, royalty-free license to display and perform (publicly or otherwise), excerpt, attribute, adapt, perform, sell, lease, license, distribute, and otherwise use and exploit any and all such review, at its sole discretion, without obligation or liability (including claiming ownership of the review content) of any kind to User or any other person.  

Notwithstanding anything contained herein, additionally, User grants Creatio and the Marketplace Developer a right to reproduce, incorporate User’s reviews into other works in any format or medium (existing or yet to be developed), to prepare derivative works based on the reviews, and to permit others to do the same.