Avaya connector for Creatio
Add-on to Creatio to integrate with Avaya telephony
Overview
Product overview
Product description
Integrating Creatio with Avaya telephony will allow you to communicate with clients and colleagues. You can easily find the necessary information about contacts, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready, ‘not available or busy’), or to put a call on-hold, or to transfer a call to another professional.
Analyze the agents’ productivity based on the conducted calls, call duration, and frequency of communication with important clients.
Key Features
Avaya telephony integration
Connect Creatio with Avaya telephony to enable streamlined client and colleague communication. Handle calls while staying in Creatio, minimizing context switching and keeping conversations aligned with relevant records.
Contextual information during calls
Access contact, activity, order, document, and comment details directly in Creatio during conversations. Quickly find the necessary information to answer questions faster and keep every interaction accurate, consistent, and informed.
Agent status management
Let agents set their availability with ready, not available, or busy states in Creatio. Keep team presence transparent, streamline workload balancing, and ensure inbound and outbound calling aligns with current agent capacity.
Call hold and transfer
Place calls on hold or transfer them to the appropriate professional directly through the Avaya integration in Creatio. Maintain smooth handoffs, reduce wait times, and ensure customers reach the best resource without repetition.
Agent productivity analytics
Analyze performance using call counts, call duration, and frequency of communication with important clients. Monitor trends to identify coaching needs, recognize high performers, and optimize engagement strategies across teams.
Pricing
Monthly
Annual
Standard
$
8.33 user / month
billed annually
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
Support is provided by the developer within the “Basic”, “Business” and “Premium“ packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Setup guide
Find more details on how to manage calls in the article Manage calls.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
Compatibility notes
To integrate with Avaya telephony, it is required to have Avaya Application Enablement Services (AES) component within the telecommunication system. The integration is available for AES version of 5.2 server and up. Contact Center application is required.