Integrating Creatio with Avaya telephony will allow you to communicate with clients and colleagues. You can easily find the necessary information about contacts, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready, ‘not available or busy’), or to put a call on-hold, or to transfer a call to another professional.
Analyze the agents’ productivity based on the conducted calls, call duration, and frequency of communication with important clients.
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Terms & Conditions
To integrate with Avaya telephony, it is required to have Avaya Application Enablement Services (AES) component within the telecommunication system. The integration is available for AES version of 5.2 server and up
Avaya connector for Creatio is an add-on extension to Creatio that extends the reach of Creatio’s capabilities.