Phone
Email
Support contacts
Email
Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
Certified
Application is certified by Creatio experts
Product description
Product description
Call management
Integrating Creatio with Avaya telephony will allow you to communicate with clients and colleagues. You can easily find the necessary information about contacts, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready, ‘not available or busy’), or to put a call on-hold, or to transfer a call to another professional.
Call analytics
Analyze the agents’ productivity based on the conducted calls, call duration, and frequency of communication with important clients.
Languages
Pricing
Price
Avaya connector for Creatio user cloud / on-site subscription
$ 100
user / year
Pricing does not include taxes and fees (such as VAT) regulated by law.
The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
Support
Support conditions
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Terms & Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Installation
Product compatibility
Product
All products on Creatio platform
Version
7.6 and up
DBMS
MS SQL
PostgreSQL
Platform
.Net Framework
Guides and manuals
To integrate with Avaya telephony, it is required to have Avaya Application Enablement Services (AES) component within the telecommunication system. The integration is available for AES version of 5.2 server and up
Avaya connector for Creatio is an add-on extension to Creatio that extends the reach of Creatio’s capabilities.