Phone
Email
Support contacts
Email
Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
Certified
Application is certified by Creatio experts
Product description
Product description
Call management
Integrating Creatio with Avaya telephony will allow you to communicate with clients and colleagues. You can easily find the necessary information about contacts, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready, ‘not available or busy’), or to put a call on-hold, or to transfer a call to another professional.
Call analytics
Analyze the agents’ productivity based on the conducted calls, call duration, and frequency of communication with important clients.
Price and support
Support conditions
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Price
Avaya connector for Creatio cloud / on-site subscription
$ 2.500
/ year
Pricing does not include taxes and fees (such as VAT) regulated by law.
Installation
Product compatibility
Product
Sales
Service
Marketing
Version
7.6 and up
Platform
.Net Framework
To integrate with Avaya telephony, it is required to have Avaya Application Enablement Services (AES) component within the telecommunication system. The integration is available for AES version of 5.2 server and up
Avaya connector for Creatio is an add-on extension to Creatio that extends the reach of Creatio’s capabilities.
Guides and manuals
The add-on is purchased separately. In order to install add-ons, a minimum of one license is required.
Pricing does not include taxes and fees (such as VAT) regulated by law.