Banza bot constructor for Creatio allows creating of chatbots for your 24/7 service. Optimize expenses and offer customers and colleagues an additional channel of interaction.

Use cases:

The chatbot is B2C/B2B assistant for active and personalized communication with your customers. Your company can launch a chatbot with extensive functionality, for example:

• 24/7 service that never sleeps and knows the answers to common questions.
• Perform newsletters on target segments, informing about news, promotions, special offers, event schedules.
• Fix orders, service requests, appointments, and meeting.
• Booking, map of your showrooms and departments.
• Serve as a product showcase and sales consultant.
• Conduct surveys, and questionnaires in order to obtain feedback.
• Remind about regular and repetitive actions.

Key features:

• interaction with clients via Telegram, Viber, Facebook Messenger and WhatsApp chatbot;
• service for messages queue and load balancing;
• configure the message by using different parameters and possibilities;
• setting up a chat tree with a chatbot;
• reception and button answers, free text;
• use of chatbots in business processes;
• setting up a chatbot schedule;
• storing the history of communication with the chatbot;
• setting up analytics based on pre-configured metrics and evaluating the effectiveness of the chatbot.