Banza Chat Aggregator for Creatio
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Omnichannel dialogue functional for seamless customer interactions

Overview

Product overview

Product description

Banza chat aggregator for Creatio is an all-in-one online consulting tool that allows easy and efficiently communicate with customers across multiple channels, elevating the business's customer service experience.

Use cases:

Designed primarily for B2C companies that actively interact with customers. It becomes easier for customers to communicate with your company. And it becomes easier for the company to process requests from chats and launch internal business processes.

Key features:

  • a single communication window for all channels
  • dynamic distribution of dialogues to operators
  • notifying operators about new dialogs
  • viewing the client's dialogues history in the single communication window
  • respond to the client using ready-made message templates and emoticons
  • transfer dialogues between operators and teams
  • exchanging files with the client and automatically saving them in the dialogue, previewing image files in the single communication window
  • initializing a new dialog from the contact's page
  • viewing the messages history in the contact's page
  • analysis of communication quality indicators

Note:

This product is the extension of the Banza Bot Constructor for Creatio product.

The product currently works in the classic UI. The ability to work in the Freedom UI interface is under development.

Categories

Category

UI Framework

UI Framework
Classic UI

Type

Type
Application

Price

Price
Paid
Trial

Compatible with Creatio

Version
7.16.0 and up

Pricing

Monthly
Annual
Banza Chat Aggregator for Creatio Cloud / On-site
$ 18.33 user / month
billed annually

To use the add-on, you need at least one license of Banza Bot Constructor for Creatio and the corresponding number of Banza chat aggregator for Creatio licenses.

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Installation

Setup guide

  1. Add new [Teams] section to the needed workplace.
  2. Register operators and assign them to teams .
  3. Add a dialog transfer element in the bot dialogue tree.

More information can be found in the manual.

Compatibility notes

Compatibility notes

Install this product only after installing the Banza Bot Constructor for Creatio product.

It currently works in the classic UI. The ability to work in the Freedom UI interface is under development.

UI Framework

Classic UI

Deployment Options

Cloud
On-site

DBMS

Any supported DBMS

Platform

.NET Framework

Compatible with Creatio

7.16.0 and up

Versions

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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