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Description
Product description
Banza Consultation Contact Center for Creatio contains tools to speed up the setup of a service and sales contact center.
Use cases:
- Begin consultation with the CTI-panel.
- Customized blocks and consultation topics.
- There is the possibility to differentiate consultation topics by skill groups.
- It is possible to customize the informational topics of the consultation with the opening of a knowledge base article.
- Customized object model.
Key features:
- Configuring the search results registry.
- Modifying tabs and search fields.
- Copying search parameters on the contact page.
- The ability to conduct anonymous consultations.
Notes:
Some features require additional integrations. For example:
- Primary and regular import of clients/contracts/accounts/cards/transactions.
- Enriching an application or a lead with data from external sources.
- Creation of clients/applications/contracts/accounts/cards in the automated banking accounting system.
- Carrying out operations on the card and activation/deactivation of additional services.
- Getting status information services (SMS alerts).
- Integration with telephony is possible if a ready-made connector is not used.
Languages
Pricing
Price
$ 13.200
/ year
The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
Pricing does not include taxes and fees (such as VAT) regulated by law.
The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
Terms & Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application.
Support conditions
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Support contacts
Email
supportmpl@banzait.com
Reviews
Installation
Product compatibility
Product
Financial Services (customer journey)
UI Framework
Classic UI
Version
7.12 and up
DBMS
Any supported DBMS
Platform
.NET Framework
Deployment options
Cloud
On-site
Account data sharing
By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
The App Developer will process your data under their privacy policy.
Guides and manuals
- Customize consultation themes and topic blocks.
- Populate the knowledge base.
- Link consultation topics to the knowledge base.
- Set up the necessary integrations.
