Banza Consultation Contact Center for Creatio
Not rated
Advisory contact center

Overview

Product overview

Product description

Banza Consultation Contact Center for Creatio contains tools to speed up the setup of a service and sales contact center.

Use cases:

  • Begin consultation with the CTI-panel.
  • Customized blocks and consultation topics.
  • There is the possibility to differentiate consultation topics by skill groups.
  • It is possible to customize the informational topics of the consultation with the opening of a knowledge base article.
  • Customized object model.

Key features:

  • Configuring the search results registry.
  • Modifying tabs and search fields.
  • Copying search parameters on the contact page.
  • The ability to conduct anonymous consultations.

Notes:

Some features require additional integrations. For example:

  • Primary and regular import of clients/contracts/accounts/cards/transactions.
  • Enriching an application or a lead with data from external sources.
  • Creation of clients/applications/contracts/accounts/cards in the automated banking accounting system.
  • Carrying out operations on the card and activation/deactivation of additional services.
  • Getting status information services (SMS alerts).
  • Integration with telephony is possible if a ready-made connector is not used.

Categories

Category

UI Framework

UI Framework
Classic UI

Type

Type
Application

Price

Price
Paid
Trial

Compatible with Creatio

Version
7.12 and up

Pricing

Monthly
Annual
Banza Consultation Contact Center for Creatio Cloud / On-site
$ 1,100.00 / month
billed annually

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Installation

Setup guide

  • Customize consultation themes and topic blocks.
  • Populate the knowledge base.
  • Link consultation topics to the knowledge base.
  • Set up the necessary integrations.

UI Framework

Classic UI

Deployment Options

Cloud
On-site

DBMS

Any supported DBMS

Platform

.NET Framework

Compatible with Creatio

7.12 and up

Versions

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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