Banza Conversation Scripts for Creatio

Conversation Scripts for Creatio is a tool for your sales or contact center team which helps to deliver better customer service by making sure all support cases are dealt with in the most efficient way possible. You will have the ability to manage dialogs depending on customer's questions and answers to standardize service and simplify the work of employees.

Improve your customer center performance to provide your end users with top-notch experience

Use cases:

• Outbound Campaigns
• Service standardization
• Handle the request easily and provide clients with the detailed information on product or service they need 
• Perform script communication in a timely manner and with maximum efficiency 

Key features:

• Dynamic script displayed as a dialog
• Creating new dynamic scripts
• Setting up personalized questions
• Setting up answer options
• Setting response attributes (input fields)
• The ability to start the necessary processes when a response is received
• Storing the history of the script passing

Notes:

Script launch is configured using Creatio basic process configuration capabilities