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Banza Genesys PureConnect connector for Creatio

Connector to Genesys PureConnect contact center
    Product description

    Use the Banza Genesys PureConnect connector for Creatio to conduct productive phone conversations with clients and coworkers. All communication history will be stored in Creatio.

    Use cases:

    Using the connector, customers can make both inbound and outbound calls using Genesys communication services. The user has access to all contact details, including a history of communications, while on the call.

    Analyze the number, duration, and results of calls and determine the effectiveness of communication.

    Using the extension, you may perform the following functions:

    • Manage a single database of accounts and contacts
    • Maintain the history of client interactions
    • Save phone call recordings
    • Identify a caller automatically while answering the phone
    • Accept and start a call or switch to standby mode and transfer the call to another employee
    • Track call statistics and improve where needed

    Key features:

    • to search subscribers by number;
    • to make calls with one click;
    • to answer the call;
    • to hold / unhold the call;
    • to end the call;
    • to manage agent state;
    • to transfer the call;
    • to save information in the system as well as display time characteristics (start date, end date, call duration) of the call;
    • to show call history for easy management of call links or the ability to call back.


    The extension has been tested on the Genesys 2021 R3 version. In other versions, its behavior might not be predictable, necessitating further investigation.

    Banza Genesys PureConnect connector for Creatio cloud / on-site subscription
    $ 50
    user / year

    The minimum package is 5 licenses.

    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Product compatibility
    All products on Creatio platform
    7.18 and up
    Any supported DBMS
    .Net Framework
    Deployment options

    The extension has been tested on the Genesys 2021 R3 version. In other versions, its behavior might not be predictable, necessitating further investigation.

    Guides and manuals
    1.  After connector installation go to the [System settings] section of the [System designer] section.
    2. Choose and open the [Genesys. Service URL] record.
    3. Fill the [Default value] field with the API telephony server and save the record.
    4. Go to the [Profile] user and click on the [Call Centre setting] button.
    5. Fill fields: [User id][Password][Station] by telephony data for access as well as available options and save it. The system will propose you re-login, following this recommendation.  
    6. To initiate the CTI panel press the [Calls] icon on [Communication panel].  

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