bots.farm Chat Manager and Bot Constructor Base is an all-in-one solution that combines multi-channel chat management with a powerful no-code bot constructor. It seamlessly integrates with Creatio to deliver real-time customer communication and automation in one product.

Use Cases:

• Customer support made simple: Manage all customer requests from messengers in Creatio. No missed messages, no switching between apps.
• 24/7 self-service with bots: Create corporate bots that answer FAQs, verify users, and route clients to the right operator when needed.
• Personalized service at scale: Automatically identify customers by phone number and deliver tailored communication.
• Boost operator efficiency: Smart routing ensures chats reach the right person — fast. Your team focuses on meaningful conversations, not routine work.
• Sales & marketing in messengers: Use interactive bot menus and logic trees to engage leads, qualify prospects, and nurture relationships right inside their favorite messenger. 

Features: 

• One communication hub: All messengers in a single chat window in Creatio. 

• Two-way rich communication – exchange text, images, files, audio, video, and links. 

• CRM-powered identification: Match customers by phone number instantly.
• Proactive engagement: Start chats from Creatio if a client is registered in the bot.
• Smart routing: Assign chats to available operators or directly to the responsible manager.
• Real-time notifications: Never miss a new customer request.
• Conversation history at your fingertips: Full chat archive in both the chat panel and customer profile.
• Team collaboration: Forward chats between operators and departments in one click. 

• Quick replies & templates – respond faster with reusable message templates. 

• No-code bot constructor: Create bots for Telegram, Viber, and other messengers with unlimited buttons, logic, and filters.
• User verification & management: Verify clients by phone number and block/unblock when needed.