bots.farm Chat Manager and Bot Constructor Base
Overview
Product overview
bots.farm Chat Manager and Bot Constructor Base is an all-in-one solution that combines multi-channel chat management with a powerful no-code bot constructor. It seamlessly integrates with Creatio to deliver real-time customer communication and automation in one product.
Use Cases:
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Customer support made simple: Manage all customer requests from messengers in Creatio. No missed messages, no switching between apps.
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24/7 self-service with bots: Create corporate bots that answer FAQs, verify users, and route clients to the right operator when needed.
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Personalized service at scale: Automatically identify customers by phone number and deliver tailored communication.
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Boost operator efficiency: Smart routing ensures chats reach the right person — fast. Your team focuses on meaningful conversations, not routine work.
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Sales & marketing in messengers: Use interactive bot menus and logic trees to engage leads, qualify prospects, and nurture relationships right inside their favorite messenger.
Features:
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One communication hub: All messengers in a single chat window in Creatio.
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Two-way rich communication – exchange text, images, files, audio, video, and links.
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CRM-powered identification: Match customers by phone number instantly.
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Proactive engagement: Start chats from Creatio if a client is registered in the bot.
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Smart routing: Assign chats to available operators or directly to the responsible manager.
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Real-time notifications: Never miss a new customer request.
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Conversation history at your fingertips: Full chat archive in both the chat panel and customer profile.
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Team collaboration: Forward chats between operators and departments in one click.
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Quick replies & templates – respond faster with reusable message templates.
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No-code bot constructor: Create bots for Telegram, Viber, and other messengers with unlimited buttons, logic, and filters.
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User verification & management: Verify clients by phone number and block/unblock when needed.
Key Features
One communication hub
Proactive engagement
Pricing
You can create a several different channels at diverse messengers on one Bot.
If you need to create, for example, two different Telegram Bots you need to buy two licenses.
Discount on demand for 2 and more Bots.
Terms and Conditions
Pricing FAQ
Support
Response Acknowledgement time to requests - Within 1 working day (During working hours)
Resolution Time - Based on Severity
Installation
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
Compatibility notes