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Call Center 360 for Creatio

Universal no-code designer of a call center agent’s workplace compatible with any telephony. The workplace contains the necessary information about the customer and all related data from Creatio CRM. 

    Product description

    Universal no-code designer to create a call center agent’s workplace. Use all power of Create no-code to build your workplace with all the necessary information about the customer. Display different related data from CRM to different roles. 

    Use cases:

    • Support gets full customer's information, including open tickets and requests
    • Sales department sees all customer-related data
    • Call center gets the full history of the relationship with the customer
    • Less time, fewer mistakes, more loyalty

    Key features:

    • Display customer’s information at Creatio interface when calls proceed
    • Display customer-related orders, activities, requests, and any other CRM objects
    • All the necessary information about the customer is available immediately 
    • Create and customize the agent’s work panel without using code
    • Automatically links call with any found data to improve analysis capabilities and provide easy access
    • Configurable automatic page pop-up and business process autorun
    • All information about the customer can also be obtained through the API (JSON)


    • Solution is compatible with any telephony connectors that integrated via CTI panel
    • Telephony systems which don't have Creatio connectors can use simple universal API
    • Simplified API allows to synchronize calls with telephony systems without a connector
    • Integration with 3CX Phone is possible with an additional 3CX Web API package. See also


    Call Center 360 for Creatio cloud / on-site subscription
    $ 149
    user / year

    The minimal purchase quantity is 10 user licenses.

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the "Basic" and "Business" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    +381 21 3220 030
    Product compatibility
    All products on Creatio platform
    7.17 and up
    Any supported DBMS
    .NET Core (deprecated from 8.0.9)
    .NET Framework
    Deployment options
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    To install extension you should follow these steps:

    1. Install OmniWhoCalls package to your system

    Install package via “System designer” -> “Installed applications” (Creation version 7) or “Application hub” (Creatio version 8) from .zip archive

    2. Create the Data search strategy

    Strategy configuration described in CC360 configuration manual

    3. Check if users have their internal (extension) numbers in “Contact communications” detail

    You should specify internal (extension) phone number for every user that will use agent panel.

    Phone number should be specified in Contact communications with communication type “Extension phone”

    CC360 searching user contact by this phone number, provided by PBX.

    Extension number should not repeat on different user contacts.

    You can change communication type that system uses to search user contacts, process described in CC360 configuration manual, in paragraph 7.

    4. Set the System settings
    You should set the configuration via system setting for your CC360 use case. 
    System settings values for different purposes is described in Call Center 360 configuration manual, at paragraph 7

    5. (Optional) Set token value

    You can specify token value to system setting "Who Calls Token" (code OmniWhoCallsToken)

    It should contain at least 40 characters, capital and non-capital letters and digits.

    By default token value is randomly generated.

    5. (Optional) Install demo strategy

    You can install demo strategy from Actions menu in "Data search strategies" section

    6. (Optional) Configure anonymous access to a OmniWhoCalls service.

    This step is required only by 3CX and other PBX systems that don’t support default Creatio authentication with CSRF token.

    Do not use anonymous access in any other cases.

    Also anonymous access is restricted for Creatio systems that don’t use HTTPS.

    To configure anonymous access you should follow steps from 4 to 7 from Creatio Academy article.

    .svc file for step 4.2 is provided in archive with installation guide.

    Full endpoint name is:



    services.config example (step 5):

    <service name="Terrasoft.Configuration.OmniWhoCalls.OmniWhoCallsService">

            <endpoint name="OmniWhoCallsServiceEndPoint"





                contract="Terrasoft.Configuration.OmniWhoCalls.OmniWhoCallsService" />




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