Correspondence Management System for Creatio (CMS) is a secure, AI-powered solution designed to manage electronic correspondences across the enterprise. Built on the Creatio platform, it streamlines the entire correspondence lifecycle - from capture and classification to approval, archiving, and tracking—using AI, machine learning, OCR, and advanced tools.

CMS supports both internal and external communication types (emails, letters, faxes, and more) and integrates with major platforms like SAP, Salesforce, Microsoft 365, and OpenText ECM. It offers advanced features including customizable workflows, automatic reference generation, role-based access control, instant notifications, and comprehensive status tracking.

With cloud, on-premise, or hybrid deployment options, CMS enables real-time collaboration across devices and geographies. It combines powerful Document Management System (DMS) and workflow capabilities, includes a smart UI, enterprise viewer, version control, digital signature support, automated escalations, flexible reporting, and analytics tools.
Ideal for organizations seeking compliance, productivity, and digital transformation, CMS ensures secure handling of high-volume correspondences while reducing human error and increasing operational efficiency.