Customer Communication Hub
AI inside
Automate customer communication across chat channels — including Telegram, WhatsApp, Facebook, and SMS — by enabling Creatio.ai to handle incoming conversations instantly before an employee gets involved.
Overview
Product overview
Product description
AI Automation provides your contact center with a customer-facing AI assistant that handles conversations before involving human agents. Enable AI per channel in a few clicks and configure its behavior, ensuring automation remains controlled, transparent, and aligned with business needs.
Key Features
Enable AI in chat channels
Automate inbound customer conversations across chat channels: AI responds instantly to incoming messages across WhatsApp, Telegram, Facebook, and SMS channels.
Ready-to-use Customer Support AI Agent
Quickly enable a Customer Support AI agent with predefined response behavior and knowledge-based assistance for handling customer conversations from day one.
Knowledge-based answers
AI generates responses grounded in your Knowledge Base, improving accuracy and reducing inconsistencies across channels.
AI Assistant personality
Control how AI communicates with your customers by selecting a persona’s name and tone of voice to match your brand.
Seamless transition to human agents
Customers can request a human at any time. AI instantly hands off the conversation, preserving context for a smooth continuation.
Pricing
Monthly
Annual
Standard
Free
The application is free to install. AI usage is billed separately based on the number of AI actions consumed. See the Creatio AI pricing page for detailed billing information.
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
The Support is provided by Creatio following the package you have purchased for your Subscription Services. Detailed information about the support packages and the support terms is stated in your Master Agreement (available at Creatio website).
Installation
Setup guide
Installation
Install the application from the Creatio Marketplace using the standard Install button. Select the target environment and confirm. Once installation is complete, an AI Settings section will appear in the chat channel settings.Start using the feature
- Go to Chat Settings and open the channel settings minipage.
- Enable AI Automation for the channel. The AI will respond to incoming messages using the Customer Support Agent, which draws answers from your Creatio Knowledge Base. You can create your own agents and knowledge sources.
- Select an AI assistant personality to match your brand voice.
- Optionally enable Handoff to allow the AI to transfer conversations to a human agent when user explicitly asks for it.
- Save the settings — the AI will begin handling all incoming messages in the channel automatically.
Compatibility notes
Compatibility notes
Requires Creatio.ai Knowledge Library application to be installed.
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
1.0.65
8.3.4
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.