Dialong Chatbots for Creatio

Dialong Chatbots brings automation into Dialong Chats for Creatio — combine rule-based flows and AI in one bot, built directly in Creatio's own process designer. No code, no separate builder to learn.

Your bot answers instantly, in the customer's own language, across every messenger channel — and hands off to your team with full context the moment a conversation needs a human touch.

Use cases:

• Customer service automation: resolve routine inquiries 24/7, reduce first-line workload;
• Sales and lead management: capture and qualify inbound leads around the clock;
• Intelligent triage and routing: identify the intent, collect key details up front and pass the conversation to the right team with full context;
• Feedback and data collection: surveys, satisfaction scores and structured data captured in conversation;
• Customer self-service: order, case and request status, account details;
• Proactive communication: confirmations, reminders and status updates delivered in the channel the customer already uses;
• and more.

Notes:

Available for all channels supported by Dialong Chats: Telegram, WhatsApp, Viber, Facebook Messenger, Instagram, and Webchat.

The use cases above are examples of scenarios that customers can build and configure themselves in Creatio business process designer according to their needs. The solution includes a sample "Hello World Bot" process as a starting point, but it does not ship with preconfigured business processes for each scenario.