Dialong Chats for Creatio
Dialong Chats — your communication hub in Creatio.
Overview
Product overview
Product description
Dialong Chats for Creatio allows you to communicate with customers who contact you via messengers, social networks, or your website directly from the Creatio communication panel.
Use cases:
Sales
- Engage leads, respond instantly, and close deals faster — all inside Creatio.
Marketing
- Run campaigns, manage inquiries, and keep communication consistent across channels.
E-commerce
- Support customers in real time and simplify the buying journey.
IT Support
- Resolve issues quickly through customers’ preferred messaging platforms.
Education
- Stay connected with students and staff through fast, direct communication.
Financial Services
- Deliver secure, responsive support and strengthen customer trust.
Any Customer-Facing Team
- Perfect for any business where customer communication matters — from startups to enterprises.
Supported communication channels:
- Telegram
- Viber
- Facebook Messenger
- Webchat
Key Features
Multichannel support
Use Dialong Chats for Creatio to handle customer conversations from Telegram, Viber, Facebook Messenger, Instagram, WhatsApp and Webchat directly in the Creatio communication panel, enabling responsive engagement.
Smart chat routing and assignment
Automatically distribute incoming chats and transfer ongoing conversations to the most appropriate operator or group.
Business process triggers
Launch workflows directly from the Creatio Communication Panel (e.g. lead registration, contact verification).
Reply faster with templates
Send preconfigured template messages from the communication panel to speed up responses and maintain a consistent tone.
Smart inactivity handling
Automatically sends a closing message and ends the chat if the client becomes inactive.
Configurable channel schedules
Define individual work schedules for each channel and automatically hold chats created outside business hours for later processing.
Link chats to contacts and accounts
Associate conversations with Creatio contacts to access related account data and keep full conversation context.
Pricing
Monthly
Annual
Standard
$
25.00 user / month
billed annually
From 5 users
Description (Formatted)
- All features included
- Unlimited communication channels
- Operators are licensed and managed directly in Creatio
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Pricing FAQ
How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?
Support
Support is available for this application
Support is provided by the developer within the “Basic”, “Business” and “Premium“ packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Setup guide
Follow the guide to set up the app and start working.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
1.2
8.2.0 and up
Release summary
- Full Freedom UI support
- WhatsApp and Instagram channel support
- WhatsApp templates feature
- Sent, Delivered, and Read message statuses
- Added Webchat configurator for customizing widget styles and behavior before publishing
-
Introduced smart client inactivity handling with automatic message sending and chat closure
-
Enabled proactive messaging to initiate chats with authorized clients
-
Expanded file sharing capabilities, including videos, voice messages, documents, and images
-
Improved chat routing and operator group collaboration
-
Enhanced analytics for operator performance and conversation quality
-
Improved overall performance and stability
-
Fixed minor bugs and system issues
-
Updated to an operator-based licensing model
1.1
7.16.0 and up
Release summary
1.1
7.16.0 and up
Release summary
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
The cost of additional application customizations is determined on a case-by-case basis.
On-premise installation is available upon request.
With the 14-day trial, you receive the Dialong Chats Subscription for the full trial period — with access to all features included.