Dialong connector for Creatio

Connector for the Dialong omnichannel messaging platform allows you to communicate with customers who text you on messengers, social networks or even from your website directly from the Creatio communication panel.

The application works in classic interface only.

Use cases:

• Sales Teams: Sales teams can leverage the Dialong omnichannel messaging platform to engage with potential customers across multiple channels. Whether customers reach out through messengers, social networks, or the company's website, the Dialong connector allows sales representatives to communicate and respond directly from the Creatio communication panel. This enables prompt and personalized interactions, facilitating lead generation, nurturing, and closing deals.
• Marketing Departments: The Dialong platform empowers marketing departments to connect with their target audience effectively. Marketers can utilize various messaging channels to distribute marketing campaigns, respond to inquiries, and gather valuable customer insights. By integrating Dialong with the Creatio communication panel, marketers can streamline their communication efforts and maintain a consistent brand experience across channels.
• E-commerce Businesses: By integrating Dialong with the Creatio communication panel, businesses can provide real-time customer assistance, answer product queries, process orders, and handle customer service requests efficiently. Customers can reach out through messengers, social networks, or the website, allowing businesses to offer a seamless and convenient shopping experience.
• IT Support: IT support teams can leverage Dialong to provide prompt and effective assistance to their users. With the Dialong connector integrated into the Creatio communication panel, support representatives can receive and respond to technical queries, troubleshoot issues, and provide step-by-step guidance. This omnichannel approach ensures that users can reach out for support through their preferred messaging platforms, improving customer satisfaction and issue resolution time.
• Education Institutions: Schools, colleges, or e-learning platforms can benefit from Dialong to improve communication with students, parents, and faculty members. The platform enables institutions to address inquiries, provide updates, and share important information through messengers, social networks, or their website. The integration with the Creatio communication panel streamlines communication processes and facilitates effective collaboration within the educational community.
• Financial Institutions: Banks, insurance companies, and financial service providers can leverage Dialong to deliver responsive and convenient customer support. The Dialong connector integrated into the Creatio communication panel enables financial institutions to handle account inquiries, provide information on services, and assist customers with transactions across various messaging platforms. This helps build trust, improve customer satisfaction, and enhance the overall banking experience.

Key features:

User experience:

• Direct communication with clients who use messaging platforms and social networks from the Creatio communication panel;
• Seamless exchange of files, images, and emoticons with clients;
• Sending pre-configured template messages to improve response efficiency;
• Automatic load distribution among operators or operator groups;
• Assigning chats to specific contacts and accounts;
• Initiating preconfigured business processes directly from a chat, such as client verification or operator performance evaluation;
• Adding new operators to ongoing chats or transferring chats to different operators or operator groups;
• Saving chats created outside of working hours for future processing;
• Efficient search functionality within the chat history section;
• Pre-configured analytics for comprehensive insights;
• Access to chat history directly on the contact page;
• Ability to add clients to a "Black List" for specific management purposes.

Configuration:

• Flexibility to add an unlimited number of channels and operators;
• Configurable work schedules for each channel;
• Automatic termination of an operator's session in the absence of activity;
• Support for operator groups to streamline collaboration;
• Individual customization of the communication panel's size for each operator.

Supported communication channels:

• Telegram
• WhatsApp
• Viber
• Facebook Messenger
• Webchat

Notes:

Purchasing the connector from Creatio Marketplace you also automatically get a subscription to the Dialong Service. Using the subscription you can use all functionatily without any restrictions. The connector won't work without active Dialong subscription.