Dialong Notifications extends Creatio by integrating with the Telegram messenger to deliver event-based notifications. Messaging is carried out through your Telegram bot and only with verified contacts, ensuring secure and reliable communication. The add-on helps organizations keep employees and customers informed in real time, improving transparency, engagement, and responsiveness.
 

Use cases:

• Sales Teams: Receive instant alerts about new leads, deal stage changes, or overdue tasks directly in Telegram to ensure timely follow-ups and prevent missed opportunities.

• Customer Support & Service: Notify agents about new requests, escalations, or SLA breaches. Customers receive updates about case registration, progress, and closure, reducing repeated inquiries.

• Project Managers: Keep teams aligned with group updates on task deadlines, milestones, and project changes, improving coordination and reducing risks.

• HR & Internal Communications: Automate reminders about onboarding, training, or policy updates, ensuring employees stay engaged and informed.

• Financial Institutions: Use verified Telegram messaging to deliver secure notifications about document status, payment deadlines, or transaction confirmations.

• Logistics & Operations: Provide updates on shipments, warehouse operations, or delivery delays. Customers can receive tracking details and arrival notifications to enhance service quality.

• Notifications can only be sent to verified Telegram accounts. Unverified accounts are not supported to prevent spam.

• Initial setup requires registration of a Telegram bot via BotFather. Please refer to the setup guide for detailed instructions.

• Customization may be required for non-standard business processes or configurations beyond the standard Creatio workflows supported by the add-on. Custom development is available upon request under a separate agreement.

• Multi-language notifications are not currently supported; messages are sent in the language configured in Creatio.

• Some advanced scenarios may require additional configuration in Creatio’s No-Code process designer.