Dialpad SMS/MMS connector for Creatio
Dialpad SMS/MMS Connector for Creatio enables two-way SMS/MMS messaging with Dialpad inside Creatio, integrates with Omnichannel, Business processes, Marketing campaigns, and supports Freedom UI.
Overview
Product overview
Product description
Provides seamless integration between Creatio and Dialpad, allowing organizations to communicate with customers through SMS and MMS directly from the Creatio interface. The connector supports inbound and outbound messaging, templates, marketing campaigns, and business processes. Messages are handled through the Creatio Omnichannel framework, enabling unified threads, routing, and agent workflows.
The package includes message tracking, delivery status reporting, and modern Freedom UI components for a clean and responsive user experience. It is designed for companies using Dialpad as their telephony and messaging provider and looking to centralize communication in Creatio.
Key Features
Omnichannel SMS & MMS Messaging
The connector fully embeds SMS and MMS communication into Creatio Omnichannel messaging. Agents can receive inbound messages, respond in real time, view message history, and link conversations to contacts automatically. All communication is stored in the Creatio timeline and is available for analytics and case management.
Manual SMS Sending from Freedom UI
The connector adds a dedicated SMS sending panel to Freedom UI pages, allowing operators to send messages to any contact instantly — without opening a chat session. The user can select the Dialpad channel, choose or enter a phone number, use a template, or type a custom message. Messages are logged in the contact timeline, ensuring full traceability and seamless integration with CRM operations.
Automated Messaging in Business Processes
The connector adds a business process UserTask “Send Dialpad SMS”, allowing automated notifications, alerts, and confirmations. Processes can dynamically select recipients, use templates, and build custom text. Ideal for service operations, onboarding flows, reminders, or transactional messaging.
Marketing Campaign Integration, Delivery Tracking
Dialpad SMS/MMS connector integrates into Creatio Marketing campaigns, enabling bulk SMS delivery with status monitoring. Delivery results (delivered / failed) are returned back to the campaign flow and can be used for conditional transitions, follow-up emails, retries, or segmentation. This provides fully automated, multi-step engagement scenarios with real delivery analytics.
Pricing
Monthly
Annual
Standard
$
831.25 / month
billed annually
It is necessary to have a paid Dialpad account with the ability to send and receive SMS/MMS messages via API. The Dialpad subscription must be purchased separately.
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Pricing FAQ
How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?
Support
Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
1.0.0
8.1.4 and up
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.