Field Service Manager for Creatio

Field Service Manager is a comprehensive platform designed to streamline and manage your organization’s entire service lifecycle. The application helps teams efficiently plan and schedule service tasks, create accurate estimates, assign and monitor field engineers, track job progress in real time, and generate invoices as soon as work is completed. By centralizing every service-related activity, Field Service Manager provides clear operational visibility, strengthens communication across departments, and ensures faster, more reliable service delivery. It automates routine processes, reduces administrative effort, and enables teams to stay accountable and productive. Ideal for organizations looking to bring structure and efficiency to their field operations, Field Service Manager helps you manage resources effectively, maintain service quality, and deliver consistent, high-value customer experiences from initial request to final invoicing.

Use Cases

• HVAC & Plumbing Services - Scheduling emergency repairs, preventive maintenance visits, and managing seasonal demand spikes with automated dispatching
• Telecommunications - Coordinating installation appointments, service calls, and infrastructure maintenance across large geographic areas.
• Medical Equipment Service - Managing compliance requirements, tracking equipment maintenance histories, and ensuring rapid response for critical healthcare equipment.
• Utility Services - Dispatching crews for meter readings, repairs, or installations while tracking work orders and asset information in real-time.
• Property Management & Facilities - Coordinating maintenance requests across multiple properties, managing vendor relationships, and tracking service history for assets.