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Description
Product description
Call management
Add-on to Creatio with Cisco Finesse telephony will allow you to more easily communicate with clients and colleagues. You can easily find the necessary information about a contact, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready’, ‘not available’ or ‘busy’), or to put a call on-hold, or to transfer a call to another professional.
Call analytics
The analytical tools of Creatio’s system can help you analyze staff productivity based on key indicators. You can compare a number of calls and call duration, frequency of communication with clients, or access information on important clients who have not been contacted for a long period of time.
Languages
Pricing
Price
Finesse call centre connector for Creatio user cloud / on-site subscription
$ 100
user / year
Pricing does not include taxes and fees (such as VAT) regulated by law.
The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
Terms & Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application.
Support conditions
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Support contacts
Email
support@creatio.com
Installation
Product compatibility
Product
All products on Creatio platform
Version
7.2 and up
DBMS
PostgreSQL
MS SQL
Platform
.Net Framework
Deployment options
Cloud
On-site
Guides and manuals
Feedback
Leave your feedback about the solution to its developer and Marketplace team
Type
Compatibility
Finesse call centre for Creatio is an add-on extension to Creatio that extends reach of the system.