Finesse call centre connector for Creatio
Bestsellers
Not rated
Certified
Add-on to Creatio to integrate with Cisco Finesse telephony

Overview

Product overview

Product description

Call management

Add-on to Creatio with Cisco Finesse telephony will allow you to more easily communicate with clients and colleagues. You can easily find the necessary information about a contact, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready’, ‘not available’ or ‘busy’), or to put a call on-hold, or to transfer a call to another professional.

Call analytics

The analytical tools of Creatio’s system can help you analyze staff productivity based on key indicators. You can compare a number of calls and call duration, frequency of communication with clients, or access information on important clients who have not been contacted for a long period of time.

Categories

UI Framework

UI Framework
Classic UI
Freedom UI

Type

Type
Application

Price

Price
Paid

Compatible with Creatio

Version
7.2 and up

Pricing

Monthly
Annual
Standard
$ 8.33 user / month
billed annually

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Support is available for this application
Support is provided by the developer within the “Basic”, “Business” and “Premium“ packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Installation

Setup guide

Find more details on how to manage calls in the article Manage calls.

Product compatibility

UI Framework

Classic UI
Freedom UI

Deployment Options

Cloud
On-site

DBMS

PostgreSQL
MS SQL

Platform

.NET Framework

Compatible with Creatio

7.2 and up

Versions

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

Reviews