Finesse call centre connector for Creatio
Add-on to Creatio to integrate with Cisco Finesse telephony
Overview
Product overview
Product description
Add-on to Creatio with Cisco Finesse telephony will allow you to more easily communicate with clients and colleagues. You can easily find the necessary information about a contact, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready’, ‘not available’ or ‘busy’), or to put a call on-hold, or to transfer a call to another professional.
The analytical tools of Creatio’s system can help you analyze staff productivity based on key indicators. You can compare a number of calls and call duration, frequency of communication with clients, or access information on important clients who have not been contacted for a long period of time.
Key Features
Cisco Finesse telephony integration
Seamlessly connects Creatio with Cisco Finesse to manage calls within the Creatio workspace. Agents handle phone interactions with clients and colleagues more easily, improving responsiveness and reducing context switching.
Agent status management controls
Let agents set and update call availability in Creatio using ready not available or busy states. Clear status visibility supports coordinated work and ensures callers reach representatives at the appropriate time.
Call hold and transfer actions
Place calls on hold or transfer conversations to another professional directly from Creatio via the Cisco Finesse connector. Maintain continuity and deliver smooth handoffs for complex inquiries or escalations.
In app customer context access
Quickly find relevant context while on a call, including contact details, activities, orders, documents, and comments, all inside Creatio. Empower agents to answer questions accurately and resolve issues faster.
Call productivity analytics
Leverage Creatio analytical tools to assess staff productivity using key indicators. Compare number of calls and call duration, track communication frequency with clients, and uncover patterns to guide team improvements.
Pricing
Monthly
Annual
Standard
$
8.33 user / month
billed annually
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
Support is provided by the developer within the “Basic”, “Business” and “Premium“ packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Setup guide
Find more details on how to manage calls in the article Manage calls.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
Compatibility notes