5 (13 ratings)

Finesse call centre connector for Creatio

Add-on to Creatio to integrate with Cisco Finesse telephony

Application type
On-site deployment
Cloud deployment
Application is certified by Creatio experts
    Product description
    Product description

    Call management

    Add-on to Creatio with Cisco Finesse telephony will allow you to more easily communicate with clients and colleagues. You can easily find the necessary information about a contact, activities, orders, documents and comments. The add-on enables an agent to indicate a call status (‘ready’, ‘not available’ or ‘busy’), or to put a call on-hold, or to transfer a call to another professional.

    Call analytics

    The analytical tools of Creatio’s system can help you analyze staff productivity based on key indicators. You can compare a number of calls and call duration, frequency of communication with clients, or access information on important clients who have not been contacted for a long period of time.

    Support conditions

    Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Finesse call centre connector for Creatio user cloud / on-site subscription
    $ 100
    user / year
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    Product compatibility
    All products on Creatio platform
    7.2 and up
    MS SQL
    .Net Framework

    Finesse call centre for Creatio is an add-on extension to Creatio that extends reach of the system.

    Terms & Conditions

    Leave your feedback about the solution to its developer and Marketplace team