InterWeave eCommerce Gateway
Overview
Product overview
The InterWeave eCommerce Gateway delivers seamless integration between your eCommerce storefronts and Creatio CRM, enabling automated, real-time data exchange across your digital commerce ecosystem. Built on the InterWeave SmartSolutions SaaS Integration Platform, the gateway connects eCommerce channels with Creatio, financial accounting systems, databases, and downstream operational platforms—eliminating manual data entry and ensuring consistency across systems.
Orders placed through online sales channels are automatically retrieved and transferred to connected business systems in real time or on a scheduled basis. The InterWeave eCommerce Gateway synchronizes critical data including orders, customers, billing details, inventory levels, and order status. Its configurable architecture allows organizations to define workflows and business logic directly within the platform, ensuring that integrations align precisely with operational requirements without heavy custom development.
The gateway supports multiple levels of integration, providing capabilities such as automated order processing, real-time order status and shipment tracking, inventory updates, and centralized management of multiple eCommerce storefronts. InterWeave has successfully integrated with a wide range of eCommerce platforms—including Magento, BigCommerce, Amazon, eBay, B2B Commerce, Volusion, X-Cart, OS Commerce, and many others—with the ability to extend support to additional platforms upon request. All integrations are implemented and managed through the InterWeave SmartSolutions platform, delivering a scalable, secure, and enterprise-ready eCommerce integration framework.
Key Features
Real-Time or Scheduled Order Processing
End-to-End Order Status & Shipment Tracking
Customer, Billing & Account Data Synchronization
Multi-Storefront & Multi-Channel eCommerce Support
Seamless Creatio Integration
Scalable eCommerce Growth Foundation
Enterprise-Grade Security & Reliability
Pricing
- The InterWeave eCommerce Gateway is offered as a subscription-based integration solution compatible with all editions of Creatio. Pricing includes access to the InterWeave SmartSolutions platform, prebuilt eCommerce connectors, configurable workflows, monitoring, and ongoing platform support.
- An active Creatio license and a supported eCommerce platform account are required. Implementation, configuration, onboarding of one or more storefronts, and any custom workflow or mapping services are not included in the subscription price and are scoped separately based on the number of stores, platforms, and integration complexity.
- Creatio licensing fees are not included in the listed pricing. eCommerce platform fees, marketplace fees, payment gateway fees, and any third-party service costs are billed directly by the respective providers.
- Configuration, Training and initial support are separate from the License. See Pre-Configured Integration Solutions | InterWeave Smart Tracks / InterWeave SmartTracks eCommerce for details.
Terms and Conditions
Pricing FAQ
Support
Installation
Setup guide
Installation & Setup
To ensure a smooth onboarding experience, InterWeave provides a clear, user-friendly setup process for configuring your integration after installation. Follow the steps below to get started:
1. Begin with the Quick Start Guide
After installation, open the Quick Start Setup Guide, which walks you through the initial configuration in a simple, easy-to-follow format. This overview helps you understand required settings before diving into detailed steps.
2. Follow the Step-by-Step Configuration Process
The setup is broken into sequential steps inside the InterWeave Customer Portal and Integration Manager Console. Each step includes direct links to full documentation for deeper learning.
Typical steps include:
- Connecting Creatio and your eCommerce
- Selecting integration objects
- Mapping fields
- Defining sync direction and schedules
- Running your first test sync
3. Clearly Labeled Setup Stages
Each stage of setup is clearly labeled—Connection Setup, Object Selection, Field Mapping, Workflow Configuration, and Activation—making the process intuitive even for first-time users.
4. Visual Setup Assistance
Screenshots, short video clips, and annotated UI highlights are included to guide users through each screen of the Integration Manager Console. These visuals make the setup easier to understand and reduce onboarding time.
5. Tested, Validated, and Supported
The full installation process is thoroughly tested to ensure smooth operation across all supported environments (Desktop, Online, Multi-Company). Troubleshooting tips and FAQs are included to address common setup questions, along with suggested resolutions.
Please do contact InterWeave for approaches and estimates for implementation that are specific to your own organization's circumstances.
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
- Recent updates to the InterWeave eCommerce Gateway deliver enhanced scalability, visibility, and configurability across multi-channel commerce environments.
- The latest release expands support for additional eCommerce platforms and strengthens multi-store management, allowing organizations to onboard, monitor, and manage multiple online storefronts from a single integration framework. Order ingestion and synchronization have been optimized for both real-time and scheduled processing, improving performance during peak transaction volumes.
- Enhancements to inventory, order status, and fulfillment synchronization provide more accurate, near–real-time updates between eCommerce platforms, Creatio, and downstream systems. This ensures sales, operations, and customer service teams always have up-to-date visibility into order progress, shipments, and stock levels.
- The Integration Manager Console now includes improved monitoring, logging, and error-handling capabilities, making it easier to track integration health, diagnose issues, and manage retries. Additional configuration options allow administrators to fine-tune workflows, mappings, and business rules without code, supporting more complex commerce scenarios as business needs evolve.
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.