ITSM tools
Additional ITSM modules: Configuration items, Problems, Changes, Releases
Overview
Product overview
Product description
This add-on brings Classic UI versions of Service Creatio modules for Configuration Items, Problems, Changes, and Releases.
Key Features
Centralized CMDB and CI Management
Maintain a centralized CMDB for configuration items and service assets. Record inventory details, categories, models, technical specifications, users, components, dependencies, and lifecycle history.
Change Request Registration and Planning
Register and prioritize change requests, link them to incidents, problems, and configuration items, assign implementation teams, and plan deadlines in a single workspace.
Change Approvals and Implementation Control
Configure approval workflows and manage implementation plans with stages, activities, responsible agents, and estimated effort. Track progress, workload, risks, and deviations from plan.
Problem Management and Known Errors
Create problems from incidents, investigate root causes, assign resolution teams, document workarounds, and maintain known-error information to prevent recurring incidents.
Release Planning and Oversight
Plan and track releases with related changes, problems, activities, teams, workloads, and deadlines. Monitor execution and ensure approved changes are delivered successfully.
Pricing
Monthly
Annual
ITIL service modules
Free
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
The Support is provided by Creatio following the package you have purchased for your Subscription Services. Detailed information about the support packages and the support terms is stated in your Master Agreement (available at Creatio website).
Installation
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
1.0
8.0.10 and up
Release summary
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.