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Description
Product description
With the app, you can easily share valuable information across the entire organization, enhancing decision-making processes.
Use cases:
- Knowledge Repository: the Knowledge Management app offers capabilities to store, organize, and access a wide range of information, including documents, articles, FAQs, and best practices.
- Team Collaboration and feedback: users can collaborate in real-time to provide feedback on articles and request updates on outdated items.
- Access Control: permission settings enable administrators to control access levels, ensuring sensitive information remains secure and accessible only to authorized groups.
- Playbooks toolkit: display knowledge base articles to users based on the active stage of a dynamic case using the Playbook component.
Key features:
- Knowledge base articles section allows users to create, view, and update content.
- Separate view-only article pages are adopted for the content view layout for all regular KB users.
- The Playbooks section allows configuration of knowledge base articles to be displayed at specific stages of a dynamic case, providing users access to useful materials.
Languages
Pricing
Price
Free
Terms & Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application.
Support conditions
Support is provided by the developer within the "Basic", "Business" and "Premium" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Support contacts
Email
support@creatio.com
Reviews
Installation
Product compatibility
Product
All products on Creatio platform
UI Framework
Freedom UI
Version
8.0.10 and up
DBMS
Any supported DBMS
Platform
.NET Framework
.NET 6 (started from 8.0.9)
Deployment options
Cloud
On-site
Account data sharing
By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
The App Developer will process your data under their privacy policy.
Guides and manuals
What's new
What's new?
Version 1.8.10
- Version of the application compatible with release 8.2.1.
- Featuring minor improvements and bug fixes.
Version 1.7.7
Copilot pre-built AI Skills added:
- Case resolution recommendations. You can now view the recommended next steps to resolve the case using the "Suggest case resolution" Copilot AI Skill. Use it to maximize the chances of a successful case resolution. The AI Skill requires both Knowledge Management and Case Management apps to be installed.
- Articles created from cases. You can now generate a knowledge base article based on a support case using the new "Create article" Copilot AI Skill. The AI Skill requires both Knowledge Management and Case Management apps to be installed.
Version 1.5.6
Version of the application compatible with release 8.1.4.
Version 1.4.7
- Filtration was added to display only active dynamic cases on the Playbooks form page.
- Tags and summaries have been added to the list page of the Knowledge base section.
Version 1.3.15
Added a Playbooks toolkit consisting of:
- A no-code Playbook component, usable in composable apps to display helpful information from the knowledge base.
- A Playbooks section, allowing users to configure knowledge base articles for display at specific stages of a dynamic case, providing access to useful materials.
Version 1.2.20
Added preconfigured settings for external users to access knowledge base articles
Version 1.1.7
Application is available for beta usage