Knowledge Management

With the app, you can easily share valuable information across the entire organization, enhancing decision-making processes.

Use cases:

• Knowledge Repository: the Knowledge Management app offers capabilities to store, organize, and access a wide range of information, including documents, articles, FAQs, and best practices.
• Team Collaboration and feedback: users can collaborate in real-time to provide feedback on articles and request updates on outdated items.
• Access Control: permission settings enable administrators to control access levels, ensuring sensitive information remains secure and accessible only to authorized groups.
• Playbooks toolkit: display knowledge base articles to users based on the active stage of a dynamic case using the Playbook component.

Key features:

• Knowledge base articles section allows users to create, view, and update content.
• Separate view-only article pages are adopted for the content view layout for all regular KB users.
• The Playbooks section allows configuration of knowledge base articles to be displayed at specific stages of a dynamic case, providing users access to useful materials.