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Knowledge Management

Certified
Collect knowledge about all company services and useful cases in a unified knowledge base.
    Description
    Product description

    With the app, you can easily share valuable information across the entire organization, enhancing decision-making processes.

     

    Use cases:

    • Knowledge Repository: the Knowledge Management app offers capabilities to store, organize, and access a wide range of information, including documents, articles, FAQs, and best practices.
    • Team Collaboration and feedback: users can collaborate in real-time to provide feedback on articles and request updates on outdated items.
    • Access Control: permission settings enable administrators to control access levels, ensuring sensitive information remains secure and accessible only to authorized groups.
    • Playbooks toolkit: display knowledge base articles to users based on the active stage of a dynamic case using the Playbook component.

    Key features:

    • Knowledge base articles section allows users to create, view, and update content.
    • Separate view-only article pages are adopted for the content view layout for all regular KB users.
    • The Playbooks section allows configuration of knowledge base articles to be displayed at specific stages of a dynamic case, providing users access to useful materials.
    Languages
    Price
    Knowledge Management
    Free

    Terms & Conditions

    Support is available for this application.
    Support conditions
    Support is provided by the developer within the "Basic", "Business" and "Premium" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
    Support contacts
    Email
    support@creatio.com
    Product compatibility
    Product
    All products on Creatio platform
    Version
    8.0.10 and up
    DBMS
    Any supported DBMS
    Platform
    .NET Framework
    .NET 6 (started from 8.0.9)
    Deployment options
    Cloud
    On-site
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals
    What's new?
    Version 1.5.6

    Version of the application compatible with release 8.1.4.

    Version 1.4.7
    • Filtration was added to display only active dynamic cases on the Playbooks form page.
    • Tags and summaries have been added to the list page of the Knowledge base section.
    Version 1.3.15

    Added a Playbooks toolkit consisting of:

    • A no-code Playbook component, usable in composable apps to display helpful information from the knowledge base.
    • A Playbooks section, allowing users to configure knowledge base articles for display at specific stages of a dynamic case, providing access to useful materials.
    Version 1.2.20

    Added preconfigured settings for external users to access knowledge base articles

    Version 1.1.7

    Application is available for beta usage

    Developed by
    Support
    Cost
    Compatibility