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OAISYS call record download from Creatio

Call records search and download from Creatio

    Description
    Product description

    The "OAISYS call record download from Creatio​​" add-on allows users to find call records in OAISYS and download them from Creatio.

    Use cases:

    The add-on helps companies’ call-centers to meet regulatory compliance standards and quality monitoring requirements.

    Key features:

    • search for all call records in OAISYS storage using the following parameters: From (telephone number), To (telephone number), Call direction and Start date;
    • download the records from call page in Creatio (button Get call record in Calls section).

    Notes:

    Integration between OAISYS solution and your telephony must be configured.

    Languages
    Price
    OAISYS call record download from Creatio
    Free

    Terms & Conditions

    Support is not available for this application.
    Support conditions

    Thank you for choosing to use our Marketplace app. We appreciate your interest and want to provide you with important information about our support policy.

    Please note that this app is provided "AS-IS" without any warranties, and at this time, we do not offer official support service level agreements (SLAs). While we are committed to improving the app and providing assistance when possible, we may not be able to provide dedicated support for individual users.

    We understand that this may be disappointing, and we apologize for any inconvenience this may cause. We encourage you to refer to our documentation and to participate in Creatio Community for assistance.

    Thank you for your understanding and for choosing to use our app. We hope that you will continue to enjoy the benefits of the app despite this limitation.

    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.12.4 and up
    Platform
    .NET Framework
    Deployment options
    Cloud
    On-site
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    1. Integrate OAISYS solution with your telephony. Check compatibility of your telephony with OAISYS at vendor site: http://oaisys.com/integrations.aspx. Setup integration between OAISYS solution and your telephony.

    2. Fill in connection parameters to OAISYS. Go to System designer > System settings > folder Oaisys and fill in system settings:

    • Server address
    • Login
    • Password
    • Time offset (seconds)

    3. Grant access to download call records. Go to System designer > Operation permissions, open an operation with code CanGetCallRecord and add users/roles to the operation who should have access to call records.

    Leave your feedback about the solution to its developer and Marketplace team

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