Overview
Product overview
The "OAISYS call record download from Creatio" add-on allows users to find call records in OAISYS and download them from Creatio.
Use cases:
The add-on helps companies’ call-centers to meet regulatory compliance standards and quality monitoring requirements.
Key features:
- search for all call records in OAISYS storage using the following parameters: From (telephone number), To (telephone number), Call direction and Start date;
- download the records from call page in Creatio (button Get call record in Calls section).
Notes:
Integration between OAISYS solution and your telephony must be configured.
Pricing
Terms and Conditions
Pricing FAQ
Support
Thank you for choosing to use our Marketplace app. We appreciate your interest and want to provide you with important information about our support policy.
Please note that this app is provided "AS-IS" without any warranties, and at this time, we do not offer official support service level agreements (SLAs). While we are committed to improving the app and providing assistance when possible, we may not be able to provide dedicated support for individual users.
We understand that this may be disappointing, and we apologize for any inconvenience this may cause. We encourage you to refer to our documentation and to participate in Creatio Community for assistance.
Thank you for your understanding and for choosing to use our app. We hope that you will continue to enjoy the benefits of the app despite this limitation.
Installation
Setup guide
1. Integrate OAISYS solution with your telephony. Check compatibility of your telephony with OAISYS at vendor site: http://oaisys.com/integrations.aspx. Setup integration between OAISYS solution and your telephony.
2. Fill in connection parameters to OAISYS. Go to System designer > System settings > folder Oaisys and fill in system settings:
- Server address
- Login
- Password
- Time offset (seconds)
3. Grant access to download call records. Go to System designer > Operation permissions, open an operation with code CanGetCallRecord and add users/roles to the operation who should have access to call records.
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.