SalesUp Multichannel Chats for Creatio is an omnichannel communication platform that consolidates group and one-on-one chats from external messaging apps into a single interface within your system. Managers no longer need to switch between apps — all conversations, history, and context are available directly in Creatio, with full chat functionality and real-time two-way synchronization.

The solution is useful for the following cases:

• Customer Support: Create a case directly from a customer message. The subject, description, contact information, and account are filled in automatically

• B2B Sales: Group chats with client teams are linked to accounts and orders. The full communication history is stored in the Creatio.

• Internal Communication: A complete replacement for separate internal chat tools—the Internal Chats functionality is included at no extra cost.