SalesUp Widget Chat Channel for Creatio
Additional chat channel for chat widget on the website
Overview
Product overview
Product description
SalesUp Widget Chat Channel for Creatio is a convenient solution for integrating a chat widget on a website with the Creatio system, which does not require the use of third-party platforms to customize the widget. This product allows companies to set up a chat directly on their website and effectively manage customer communication through Creatio in real time.
Use cases:
- Support team agents handle incoming requests in Creatio from a single workspace and reduce response times, meeting the need for faster and more efficient customer service.
- Sales and pre-sales representatives who answer product questions in real time can provide immediate clarification on features and product selection, meeting the need to capture interest the moment it arises and avoid losing potential customers due to delays.
- Sales teams that drive conversions help customers navigate the ordering process, select options, and search for products directly in the chat, meeting the need to reduce friction in the purchasing process and increase the number of completed orders.
- Marketing and customer experience teams that build loyalty turn chat history into a source of personalized recommendations and individualized service, addressing the need to deepen engagement and differentiate the customer experience.
- Product teams that refine the offering quickly and in context capture customer feedback, meeting the need for a continuous feedback loop to improve products, services, and the overall experience.
Key Features
Direct website chat setup
Add a native chat widget to your website and connect it to Creatio without relying on third party platforms. Configure all parameters directly in Creatio and start managing customer conversations from day one.
Real-time chat synchronization
Synchronize chat messages and customer context between your website and Creatio in real time. Agents see updates instantly, enabling faster replies, continuous conversations, and accurate data across both sides.
Customizable widget branding
Tailor the widget to your brand by adjusting its color scheme and overall appearance, and by setting friendly welcome messages. Ensure the chat experience matches your website design and tone for a consistent journey.
Pricing
Monthly
Annual
Standard
$
800.00 / month
billed annually
- The SalesUp Multichannel ChatBots for Creatio license and the SalesUp Multichannel Chats for Creatio license are required to install the SalesUp Widget chat channel for Creatio app.
- As you make the first purchase or extend the product license, our experts will provide you with 4 hours of consultation and help with setting up the product.
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Setup guide
There are two ways to install the application:
- Automatically - by specifying the site address and clicking the "Install" button
- Manually - by downloading the archive with packages and installing by the applications installation wizard.
To request Sales'Up demo licenses for 14 days:
- Go to the "SalesUp License Manager" in the system designer.
- Click the "Request licenses" button.
- In the modal window that appears, select the product, fill in the company name, email for communication and click the "submit" button.
A temporary license of Sales'Up for 14 days will be installed independently.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
2.0.0
8.0.0 and up
1.1.9
8.0.0 and up
1.1.8
8.0.0 and up
Release summary
- Added new widget interface settings
- Support for predefined chatbot actions (similar to Telegram)
- Ability to send emojis in chat
- Added unread message counter
- Implemented file type and size restrictions management
1.1.5
8.0.0 and up
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.