Service Request and ITAM for Creatio helps you to manage ITSM process Service Request and IT Assets in an easy, transparent, and cost-effective way. Service request management and IT asset management practices are ITIL v4 aligned.

Use cases:

• IT manager streamlines new employee onboarding by automating IT resources provisioning, ensuring all necessary hardware and software are ready on the first day.
• IT department integrates Service request management with IT asset management to ensure that all service requests involving hardware, software, or any digital assets are tracked and fulfilled efficiently, resulting in a well-managed process.
• Finance Manager ensures timely payments and accurate record-keeping by using approvals for expense requests.
• CIO tracks the cost and utilization of IT assets to aid procurement and strategic decision-making for improved business performance.
• Legal advisor maintains a centralized record of all software licenses, cloud services and contracts to guarantee compliance with legal and regulatory requirements.

Key features:

• Start Using the Power of IT Asset Data. Supports out-of-the-box categories including Hardware, Software, Licenses, and Contracts. Includes 14 subcategories, over 86 attributes, and 6 basic relationship types. The structure is open to user modifications and additions via user actions or low-code tools.
• Never Miss an Update with Notifications. Receive notifications for the start of requests or individual steps within. Stay informed on all IT asset management updates such as purchase and start dates, expiry dates of licenses and contracts, extended warranties, and renewal dates for cloud services and SSL certificates.
• Feel Free to Build Your Own Service Request Models. Create custom templates for request fulfillment. Use specific steps and pre-configured BPM processes tailored to your needs.
• Experience Unlimited CMDB Engine. Visualize IT assets or Configuration Items on an interactive Connects map. Real-time display of critical information such as open requests, failures, or operational status. Ability to "zoom in/out" on the map without limitations. Scale and save models to display more than 400 elements. Over 35 legend types, including link color, stroke type, and arrow type.