The Silverlake® Connector for Creatio integrates Creatio with Jack Henry's Silverlake services and Enterprise Event System (EES). It enables your institution to maintain accurate customer data, automate key processes, and support service delivery.

Benefits of the Add‑On

Integrating Silverlake® with Creatio provides the following:

• Operational Efficiency. Reduce manual work and repetitive data entry by automating data retrieval and updates.

• Data Quality. Maintain consistent, accurate customer information across systems.

• Customer Experience. Provide frontline teams with complete, timely customer information to support faster, more personalized service.

• Integration Capabilities. Use standardized integration to connect operational and customer engagement processes.

Use Cases

The Silverlake® Connector supports the following scenarios:

• On‑Demand Customer Data Refresh. Load customer, organization, account, or bank card details from Silverlake® with a single click, so staff work with up‑to‑date information.

• Event‑Driven Updates from EES. Automatically update Creatio records when changes occur in Jack Henry, maintaining data consistency across systems.

• Customer 360 for Service, Sales, and Marketing Teams. Provide teams with a unified customer profile, including accounts, bank cards, relationships, and key attributes, to support decision‑making and personalized service.

• No‑Code Mapping Adjustments for New Fields. Extend or modify data mappings when new fields or business requirements emerge, without developer involvement.