Smart surveys for Creatio is a powerful solution that allows your company to create online surveys, send them to your contacts, receive feedback from them, update contact information and activate specific processes according to the responses received.
The solution boosts the benefits of Creatio, letting you create and launch a new survey in minutes, helping to get feedback from your customers, keep your database updated, reduce the churning rate by automating retention actions and more.
This is a holistic solution to provide services to every area in the organization. Your team will be able to associate a survey to Contacts at Sales department, or link it to Marketing Campaigns or use it as part of your customer satisfaction strategy, in the Cases section of Creatio.
- Process Automation.
Assign a Creatio workflow linked to specific responses or to the survey final result, so the system can perform automated actions once the responses are received, based on the different criteria you defined.
Smart Surveys keeps the look & feel, simplicity and agility of Creatio, keeping the user in the same solution, without the need to open a separate product.
- Marketing, Customer Service, Sales.
Use Smart Surveys simultaneously in Campaigns, Contacts, Accounts and Cases. Configure each survey in the desired entity. While your Marketing Manager plans to send a bulk survey about a new product, your Customer Service workflow triggers a survey once a case is closed, your Sales Manager evaluates the sales process and your RRHH Manager validates employees’ satisfaction.
- Streamline Configuration.
Plan your survey goals and content. Define questions types, answers options, put your logo and activate your survey! You may also organize your questions by category and define different pages to make it simpler to fill in by your contacts. You may also add a value per question and a weight to each possible answer, so every responded survey can be measured according to the parameters defined by your team.
- Include English, Spanish and French translations.
- No additional connectors are required to integrate data into Creatio. Surveys are immediately stored in your database once the contact submits it.
Support is provided by email. 11am - 10pm (GMT 0.00) Business days
For installation and setup, please contact the solution developer BGlobal Solutions.