Solvemate Chatbot for Creatio
Not rated
Handle repetitive requests around the clock and create new cases from Solvemate

Overview

Product overview

Product description

The connector to Solvemate, the leading customer service automation platform for an improved service experience, helps you to create new cases in Creatio, when the customer fills in a prebuilt form in Solvemate. Solvemate's AI chatbot takes care of all the repetitive requests that you receive from your customers when a human is not needed. You can train your chatbot and go live in less than two weeks – no big datasets necessary. 

Integrating Solvemate onto your website offers you following benefits:

1. The chatbot handles all the repetitive requests – that do not require human assistance. 
2. You will have happier customers, because on average they get answers in less than 18 seconds. 
3. You will have happy employees, because they only need to handle relevant requests.
4. The app ensures a smooth ticket handover from your chatbot to your Creatio CRM environment.

Use cases:

  • Answering repetitive or common requests
  • Automating the resolution of highly personalised requests 
  • Automatically handling complex troubleshooting processes
  • Hand over to a human agent where needed
  • Automatically create cases in Creatio

Key features:

  • Communicate automatically with your customers on their favorite apps like WhatsApp and Facebook Messenger;
  • Automatically create new cases in Creatio;
  • Works in any language.

Categories

UI Framework

UI Framework
Classic UI
Freedom UI

Type

Type
Application

Price

Price
Free

Compatible with Creatio

Version
7.16.0 and up

Pricing

Monthly
Annual
Solvemate Chatbot for Creatio
Free

Solvemate active subscription is required. Find out more about the plan description and pricing on the Solvemate pricing page.

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Installation

Product compatibility

UI Framework

Classic UI
Freedom UI

Deployment Options

Cloud

DBMS

Any supported DBMS

Platform

.NET Framework

Compatible with Creatio

7.16.0 and up

Versions

Versions history

Version
Compatibility
Release date
1.0
7.16.0 and up
08.11.2023
Release summary

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

Reviews