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Stream Telecom connector for Creatio

Integration with Stream Telecom IP telephony for the ability to make incoming and outgoing calls in Creatio, listen to conversations, view statistics.
    Product description

    Stream Telecom connector for Creatio allows fully using the IP telephony of the national telecom operator - Stream Telecom. Receive and make outgoing calls, perform telephony analytics, create a Call, Lead or Order in Creatio based on the results of a call.

    Use cases:

    The connector will be useful for companies that plan to use IP telephony in the sales and service departments.
    The connector will allow you to make calls directly from Creatio, as well as centrally store information related to the call in it, set up analytics and lead generation.

    Key features:

    • Call from Creatio system in 1 click
    • Identification of a subscriber by the customer base for an incoming call
    • The ability to create a Lead, Order, Case, client page during a call, as well as link the call to an existing client
    • Call History
    • Ability to download a call recording on click
    • Tracking missed calls
    • Call analytics in Creatio

    Incoming calls

    With an incoming call, a call page opens, while the system identifies the caller's number from the customer base and the operator can greet the customer by name.

    During a call, you can create a New Contact or Account. The caller's number is automatically recorded in the client's page, the manager fills in the rest of the fields manually.

    The call history is available in the client page.
    If necessary, you can link the call to an already existing client in the database, while a new phone number is automatically added to the page.

    You can also create a Lead, an Order or a Case from the call page.

    Outgoing calls

    When you click on the phone number in the client page, an outgoing call starts. First, a call comes to the manager's IP phone or softphone, and after the answer, dialing to the client's number begins.

    Call Analytics

    Based on the call data, you can set up various reports and analyze the performance of managers and operators, see gaps in processes and note whose work is most effective in order to apply methodologies to other operators.


    To use the connector, you need to connect to the Ukrainian national telecom operator Stream Telecom.

    If necessary, you can expand the functionality of the connector to meet your requirements by involving Be Tech development team.

    Stream Telecom connector for Creatio cloud / on-site subscription
    $ 700
    / year

    The connector is installed on the entire system, regardless of the number of users.

    To use the connector, you need to connect to the Ukrainian national telecom operator Stream Telecom.

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer as part of the "Basic" and "Business" packages. Detailed information about support packages and their conditions can be found on the official Creatio website.

    Support contacts
    Product compatibility
    All products on Creatio platform
    8.0.0 and up
    Any supported DBMS
    .NET Core (deprecated from 8.0.9)
    .NET Framework
    Deployment options

    The package for Studio Creatio is available for automatic installation.

    Product packages are available upon request for products:

    • Creatio Service;
    • Creatio Sales.

    These packages include additional processes.

    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Leave your feedback about the solution to its developer and Marketplace team

    What's new?
    Version 8.1
    UTM sources functionality was added to the connector
    Version 8.0
    • Added the Internal number field.
    • It is now possible to make calls with FreedomUI
    Version 8.0.3

    Minor fixes

    Version 8.0.1

    The 'Stream Telecom Automatic closing of the call page' system setting is added.

    Developed by