Access all necessary information about a contact during the call in just a few clicks. Integrating the Creatio system with TAPI telephony will allow you to identify a contact by an inbound or outbound call and to instantly access the critical data such as contracts, orders, activities and other records. To work efficiently, an agent can indicate a call status (‘ready’ or ‘do not disturb’), put a call on-hold or transfer a call to another professional.
Analyze the agents’ productivity with the help of analytical tools. You can evaluate the quality of customer communication, call duration, and agents’ efficiency based on a number of conducted calls per day and other key indicators.
Terms & Conditions
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
TAPI call centre for Creatio is an add-on extension to Creatio that extends the reach of the system.