
TAPI call centre connector for Creatio
Add-on to Creatio to integrate with TAPI telephony
Overview
Product overview
Product description
The solution allows to seamlessly integrate your VoIP system with Creatio using the TAPI-based connector. Manage calls directly within Creatio, enabling streamlined workflows, instant access to call recordings, and comprehensive call analytics. Enhance customer interactions and drive efficiency with real-time call management and detailed insights.
TAPI is a widespread protocol among VoIP service providers. The list of supported VoIP providers and systems that work with the TAPI protocol:
- 3CX
- Cisco Unified Communications Manager
- Avaya IP Office
- Alcatel-Lucent OmniPCX Enterprise
- Mitel MiVoice Business and MiCollab
- Panasonic PBX KX-NS and KX-NSX series
- Siemens Unify OpenScape
- NEC SV9100 and SV9500
Use cases:
- Sales Teams: Automatically log calls, access client history, and analyze call performance to improve conversion rates.
- Customer Support: Streamline support processes by linking call records to customer profiles, ensuring quick and personalized assistance.
- Call Centers: Centralize call data for efficient reporting, tracking agent performance and identifying trends.
- Management: Leverage call statistics and recordings to make data-driven decisions and optimize team productivity.
- Compliance: Maintain a detailed record of call logs to meet regulatory requirements effortlessly.
Key features:
- Access all necessary information about a contact during the call in just a few clicks. Integrating the Creatio system with TAPI telephony will allow you to identify a contact by an inbound or outbound call and to instantly access the critical data such as contracts, orders, activities and other records.
- To work efficiently, an agent can indicate a call status (‘ready’ or ‘do not disturb’), put a call on-hold or transfer a call to another professional.
- Analyze the agents’ productivity with the help of analytical tools. You can evaluate the quality of customer communication, call duration, and agents’ efficiency based on a number of conducted calls per day and other key indicators.
Notes:
Pricing
Monthly
Annual
Standard
$
4.17 user / month
billed annually
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Pricing FAQ
How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?
Support
Support is available for this application
Support is provided by the developer within the “Basic”, “Business” and “Premium“ packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Setup guide
Find more details on how to manage calls in the article Manage calls.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.