5
5 (10 ratings)

TAPI call centre connector for Creatio

Add-on to Creatio to integrate with TAPI telephony

Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
Certified
Application is certified by Creatio experts
    Product description
    Product description

    Call management

    Access all necessary information about a contact during the call in just a few clicks. Integrating the Creatio system with TAPI telephony will allow you to identify a contact by an inbound or outbound call and to instantly access the critical data such as contracts, orders, activities and other records. To work efficiently, an agent can indicate a call status (‘ready’ or ‘do not disturb’), put a call on-hold or transfer a call to another professional.

    Call analytics

    Analyze the agents’ productivity with the help of analytical tools. You can evaluate the quality of customer communication, call duration, and agents’ efficiency based on a number of conducted calls per day and other key indicators.

    Support conditions

    Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Price
    TAPI call centre connector for Creatio cloud / on-site subscription
    $ 600
    / year

    Add-on is purchased separately. In order to install the add-on, a minimum of one license is required.

    Pricing does not include taxes and fees (such as VAT) regulated by law.

    Pricing does not include taxes and fees (such as VAT) regulated by law.
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.2 and up
    DBMS
    MS SQL
    PostgreSQL
    Platform
    .Net Framework

    TAPI call centre for Creatio is an add-on extension to Creatio that extends the reach of the system.

    Guides and manuals

    Leave your feedback about the solution to its developer and Marketplace team