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Description
Product description
Call management
Access all necessary information about a contact during the call in just a few clicks. Integrating the Creatio system with TAPI telephony will allow you to identify a contact by an inbound or outbound call and to instantly access the critical data such as contracts, orders, activities and other records. To work efficiently, an agent can indicate a call status (‘ready’ or ‘do not disturb’), put a call on-hold or transfer a call to another professional.
Call analytics
Analyze the agents’ productivity with the help of analytical tools. You can evaluate the quality of customer communication, call duration, and agents’ efficiency based on a number of conducted calls per day and other key indicators.
Languages
Pricing
Price
TAPI call centre connector for Creatio user cloud / on-site subscription
$ 50
user / year
Pricing does not include taxes and fees (such as VAT) regulated by law.
The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
Terms & Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application.
Support conditions
Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Support contacts
Email
support@creatio.com
Installation
Product compatibility
Product
All products on Creatio platform
Version
7.2 and up
DBMS
PostgreSQL
MS SQL
Platform
.Net Framework
Deployment options
Cloud
On-site
Guides and manuals
Feedback
Leave your feedback about the solution to its developer and Marketplace team
Type
Compatibility
TAPI call centre for Creatio is an add-on extension to Creatio that extends the reach of the system.