Twilio Services for Creatio

Native voice and messaging inside Creatio powered by Twilio — no external console access, no API key management, no developer involvement. Install once and start communicating.

The application enables your agents to make calls, send and receive SMS messages directly within Creatio, with no need to switch between tools. Every interaction is automatically logged against the right Contact or Account record, giving your team a complete, always-up-to-date communication history in one platform.

Use Cases

• Inbound service desk: Handle customer calls without leaving Creatio. When a known number calls in, the contact record and full interaction history surface instantly — so agents resolve issues faster and never ask a customer to repeat themselves.

• Outbound sales calling: Launch calls directly from any contact or account record. Every call is logged automatically the moment it starts — so reps spend time selling, not updating activity records after each conversation.

• Two-way customer support over SMS: Let customers open a support conversation by sending an SMS. Creatio creates the omnichannel thread automatically and routes it to an available agent — who replies, tracks history, and closes the case without leaving the agent workspace.

• Visual proof and document collection via MMS: Allow customers to submit photos, documents, or visual evidence as part of a service or claims request. Incoming media arrives in the same conversation thread as the text exchange — no separate upload portal needed.