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Twilio SMS Connector for Creatio

Adds capability to send and receive SMS messages through Twilio service

Application type
On-site deployment
Cloud deployment
    Product description
    Product description

    Twilio SMS Connector for Creatio adds ability to send and receive SMS messages through Twilio service. 

    Use cases:

    The connector helps Creatio users effectively communicate with their customers and partners via one more communication channel - SMS.

    Key features:

    • Sending SMS messages to any cell phone from Contact page or using a business process;
    • Receipt of SMS messages from any cell phone;
    • Automatic binding of SMS messages with related contact by cell phone number;
    • Notification if error appears when SMS message sent from Creatio;
    • History storage of all SMS messages sent and received in Creatio.


    Additional charges apply from Twilio, see vendor price list for details.

    Support conditions

    This free add-on was developed on the Creatio platform by citizen developers, as part of the "Dev Labs" community project. If you have questions or encounter any issues while using the add-on, please create a post on the Creatio Community, where citizen developers and other community members will be able to help you.

    Twilio SMS Connector for Creatio

    Additional charges may apply from Twilio, see vendor's price list for details.

    Product compatibility
    All products on Creatio platform
    7.18.4 and up
    Any supported DBMS
    .Net Core
    .Net Framework
    Guides and manuals

    1. Fill in the following System settings in Creatio

    • Sms Message LastNumber a numeric value to be used for SMS numbering
    • SmsMessage CodeMask
    • Twilio Default Sender Number
    • Twilio Auth Token
    • Twilio Account Sid
    • Twilio SMS Service Url

    2. On Twilio side,  Open Phone Numbers --> Manage--Active nubers -->messaging -> A MESSAGE COMES IN type in 

    {{YOUR_CREATIO_URL}}/0/ServiceModel/DlbSmsService.svc/ReceiveSms, for example, https://mysite.creatio.com/0/ServiceModel/DlbSmsService.svc/ReceiveSms

    3. Enable anonymous access to DlbSmsService service defined in DlbSmsConnector namespecase, or request Creatio support to enable it for you. (sample Configuration files here)



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