Twilio SMS/MMS Connector for Creatio

by Solutions Metrix
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The Twilio SMS/MMS Connector enables sending and receiving SMS and MMS messages via Twilio directly within Creatio, across contact pages, business processes, omnichannel chat, and marketing campaigns.
Install

Overview

Product overview

Product description

The Twilio SMS/MMS Connector integrates Twilio messaging functionality into Creatio, enabling SMS and MMS communication across multiple workflows — from direct client interaction to automated campaigns and business processes.

Use cases:

  • Direct client messaging: Send SMS/MMS messages directly from a Contact page. Messages are automatically linked to the corresponding Contact by phone number, providing a complete communication history within the related record.

  • Omnichannel communication: Send and receive SMS/MMS messages from the omnichannel chat panel alongside other communication channels in a unified interface.

  • Business process automation: Add a dedicated business process element to incorporate SMS/MMS messaging into any business process. Use message templates to standardize outgoing messages.

  • Marketing campaigns: Send SMS/MMS messages as part of marketing campaigns using the dedicated campaign element, with support for delivery status branching — delivered and undelivered outcomes are handled as separate paths within the campaign flow.

  • Subscription status visibility: Sync opt-in and opt-out statuses from Twilio into Creatio, giving your team real-time visibility into each contact’s communication preferences—without duplicating subscription management logic.

Key Features

Direct Messaging from Contact page

Send SMS/MMS messages directly from a Contact page without switching to another tool. All sent and received messages are automatically linked to the Contact by phone number and stored in the communication history.

Omnichannel Chat Integration

Receive and send SMS/MMS messages through the Creatio omnichannel chat panel. Agents handle all incoming messages in a unified interface alongside other communication channels, without switching between tools.

Business Process Integration

Incorporate SMS/MMS messaging into any business process using a dedicated process element. Configure message content, recipient, and timing directly within the process designer using message templates for consistent communication.

Marketing Campaign Integration

Send SMS/MMS messages as part of marketing campaigns using the dedicated campaign element. Delivery status branching allows the campaign flow to follow separate paths for delivered and undelivered messages, enabling targeted follow-up actions.

Opt-in / Opt-out Management

Leverage the Twilio subscription functionality and sync opt-in and opt-out statuses from Twilio into Creatio, giving your team real-time visibility into each contact’s communication preferences.

Categories

Category
SMS
Marketing campaigns
Connectors
Chats

Creatio Features

App feature
Campaign Element

UI Framework

UI Framework
Classic UI
Freedom UI

Type

Type
Application

Price

Price
Paid
Trial

Compatible with Creatio

Version
8.0.0 and up

Release information

Launched:
Updated:

Pricing

Monthly
Annual
Standard
$ 831.25 / month
billed annually
Link to external pricing

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Support

Installation

Resources

SM Twilio SMS MMS connector Guide.pdf
Twilio_SMSMMS_Connector_for_Creatio_user_guide-1-0.pdf

Product compatibility

CRM Creatio
Marketing

UI Framework

Classic UI
Freedom UI

Deployment Options

Cloud
On-site

DBMS

PostgreSQL
MS SQL

Platform

.NET Framework

Compatible with Creatio

8.0.0 and up

Versions

Versions history

Version
Compatibility
Release date
1.1.0
8.0.0 and up
May 14, 2026
Release summary

  1. Messaging from Freedom UI: Send SMS/MMS messages directly from the Contact Page in Freedom UI.

  2. Delivery status branching: Marketing Campaign flow now supports separate paths for delivered and undelivered SMS messages.

  3. Opt-in / Opt-out management: Incoming STOP and START messages are processed automatically, updating the contact's opt status in Creatio.

Download
1.0.0
8.0.0 and up
December 11, 2024
Release summary
- Campaign element for twilio message with SMS template
- Twilio send and receive SMS/MMS with status
- Message history in leads
Download

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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