Twilio SMS/MMS Connector for Creatio
Overview
Product overview
The Twilio SMS/MMS Connector integrates Twilio messaging functionality into Creatio, enabling SMS and MMS communication across multiple workflows — from direct client interaction to automated campaigns and business processes.
Use cases:
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Direct client messaging: Send SMS/MMS messages directly from a Contact page. Messages are automatically linked to the corresponding Contact by phone number, providing a complete communication history within the related record.
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Omnichannel communication: Send and receive SMS/MMS messages from the omnichannel chat panel alongside other communication channels in a unified interface.
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Business process automation: Add a dedicated business process element to incorporate SMS/MMS messaging into any business process. Use message templates to standardize outgoing messages.
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Marketing campaigns: Send SMS/MMS messages as part of marketing campaigns using the dedicated campaign element, with support for delivery status branching — delivered and undelivered outcomes are handled as separate paths within the campaign flow.
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Subscription status visibility: Sync opt-in and opt-out statuses from Twilio into Creatio, giving your team real-time visibility into each contact’s communication preferences—without duplicating subscription management logic.
Key Features
Direct Messaging from Contact page
Omnichannel Chat Integration
Business Process Integration
Marketing Campaign Integration
Opt-in / Opt-out Management
Pricing
Terms and Conditions
Support
Installation
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
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Fixed: emoji and escape sequences corrupted in inbound messages Inbound webhook payloads were unescaped too aggressively, which destroyed emoji surrogate pairs and line breaks in the message text. Incoming SMS now arrives exactly as the customer typed it.
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Fixed: images from inbound MMS were not stored on external file storage On sites that keep files in external storage with the legacy file-storage feature settings, media received with an inbound MMS was not saved. Such attachments are now stored and open from the chat as expected. Sites using the default storage were not affected.
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Improved: technical errors are no longer shown to agents When sending fails for an infrastructure reason (for example, misconfigured file storage), the composer shows a single generic message while the full exception goes to the Creatio log.
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Fixed: upgrade from v1.0 failed on SMStatus column The delivery-status field changed from free text to a lookup. Upgrades now drop the legacy column first, so it recreates correctly. Fresh installs unaffected.
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Fixed: inbound Twilio webhooks couldn't save data The webhook service user lacked permissions on the target entities, so incoming SMS and delivery-status updates were rejected. Required rights are now granted, including existing records — inbound messages and status updates now save reliably.
Resolved a compilation error on Creatio 8.3.4 caused by invalid Channel type references and package dependencies. The application now compiles and deploys successfully on this platform version.
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Messaging from Freedom UI: Send SMS/MMS messages directly from the Contact Page in Freedom UI.
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Delivery status branching: Marketing Campaign flow now supports separate paths for delivered and undelivered SMS messages.
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Opt-in / Opt-out management: Incoming STOP and START messages are processed automatically, updating the contact's opt status in Creatio.
- Twilio send and receive SMS/MMS with status
- Message history in leads
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.