Video Calls by Sirma integrates Creatio with the DigiNovo platform to enable users to initiate and manage video calls directly from Creatio. This add-on provides functionality to generate time-limited meeting links, send the links via email, and automatically log call details and attachments in the [Activities] section.

Use cases:

• Initiate secure video calls from different sections in Creatio with a click of a button.
• Send personalized video call invitations to the customer's provided email.
• Automatically log each video call as an [Activity] in Creatio with it's details including date, time, participants, ans status.

Key features:

• [Video call] button that can be used in any relevant section in Creatio.
• Call invitations via email that can be customized.
• Automatically create an [Activity] in Creatio.
• Store call related details in the [Activity] and [Contact] section.
• Enable agents to create new Contact and Activity records after handling a call with an unknown number.

Notes:

• DigiNovo Api credentials must be configured in the [System settings] in Creatio.
• Contacts must have email address to receive call links via email.