Video Calls by Sirma
The Video calls by Sirma for Creatio is a seamless add-on for the Creatio CRM platform that enables users to initiate, manage, and record video calls.
Overview
Product overview
Product description
Video Calls by Sirma integrates Creatio with the DigiNovo platform to enable users to initiate and manage video calls directly from Creatio. This add-on provides functionality to generate time-limited meeting links, send the links via email, and automatically log call details and attachments in the Activities section.
Use cases:
-
Initiate secure video calls from different sections in Creatio with a click of a button.
-
Send personalized video call invitations to the customer's provided email.
-
Automatically log each video call as an Activity record in Creatio with its details including date, time, participants, and status.
Notes:
- DigiNovo Api credentials must be configured in the System settings in Creatio.
- Contacts must have an email address specified to receive call links via email.
Key Features
Join video calls with a single click
View caller details pulled directly from Creatio, fully customizable to show the most relevant customer data for your agents.
Video call button
Add a Video Call button to any relevant section in Creatio for instant communication.
Face the customer
Initiate video calls with a single click from key sections within Creatio.
Video call history
Log essential call-related details directly within the corresponding Activity record in Creatio
Pricing
Monthly
Annual
1. Essential
$
299.00 user / month
billed annually
From 5 users
Description (Formatted)
- Up to 5 concurrent calls capacity
- Up to 5 named user accounts
- In-browser Audio/Video calling
- File transfer/sharing
- Personal meeting space
- Call recording
2. Business
$
599.00 user / month
billed annually
From 50 users
Description (Formatted)
- Up to 10 concurrent calls capacity
- 50 named user accounts
- In-browser Audio/Video calling
- File transfer/sharing
- Personal meeting space
- Call recording
3. Enterprise
$
799.00 user / month
billed annually
From 50 users
Description (Formatted)
- Up to 10 concurrent calls capacity
- Unlimited named user accounts
- In-browser Audio/Video calling
- File transfer/sharing
- Personal meeting space
- Call recording
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Pricing FAQ
How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?
Support
Support is available for this application
Details on support policy, including availability hours and response times, are available at Sirma Technical Support Policy.
Installation
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
8.2.3
8.2.0 and up
Release summary
Initial version
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
Compatibility notes