Voice Telephony
Call from Creatio. Stay in Creatio. Native voice telephony, powered by Twilio — one platform, zero switching.
Overview
Product overview
Product description
A native voice telephony solution that brings inbound and outbound calling directly into Creatio, so your team works the phone without leaving the CRM. Agents call and answer straight from the browser, and every conversation is automatically tied to the right contact, lead, or account — turning phone activity into structured CRM data instead of work that happens in a separate, disconnected system.
It's built for sales, service, and support teams that run high call volumes and can't afford lost context, manual call logging, or missed inbound calls. By unifying calling, call routing, recording, and voicemail inside Creatio and governing them with the platform's own permissions and retention rules, the application helps organizations raise answer and connect rates, keep a complete and compliant record of customer conversations, and remove the cost and complexity of maintaining a standalone contact-center tool.
Key Features
Native telephony in Creatio powered by Twilio
Turn Creatio into your phone system: agents call with one click and answer inbound calls right in the browser — no desk phones, no separate softphone to buy, install, or support. Every call is logged automatically against the right contact, lead, or account, so reps stop keying in call notes and managers get a complete, reliable activity history without anyone lifting a finger.
Outbound calls with smart caller ID rules
Present the right business number on every outbound call automatically — a number pinned to the record, a rule you define per segment or region, or a verified personal line. You can even route calls through your own carrier for a genuine local presence in each market, so prospects answer numbers they recognize and the same dials turn into more live conversations.
Inbound calls that route by your rules
Each inbound number follows an ordered list of rules until the call connects — ring a person, a whole team, or the account owner, forward externally, then fall back to voicemail. Calls reach the right person without a receptionist or manual transfers, so returning customers land with someone who knows them, and handling time and first-call resolution both improve.
One-touch call transfer
An agent on a live call hands it to another number in a single action and drops away — no fumbling, no dropped customers. If the other side doesn't pick up, the caller hears a short notice instead of dead air, and the transfer is logged on the call. Accidental double-clicks can't fire two transfers, so hand-offs stay clean and fully traceable.
Call recordings, stored in your CRM
Turn on recording per number, in single or dual channel, and every finished call is saved straight into Creatio and played back from the record — no external portal to log into. Recordings live inside the system your team already uses, ready for coaching, dispute resolution, and quality monitoring, with nothing scattered across a separate vendor's platform.
Voicemail with built-in access rights
When no one can pick up, callers hear your greeting and leave a voicemail that is captured, named, and attached to the call automatically — every missed call becomes a followable task instead of lost revenue. Access is granted only to the people the call was meant for — the agents and teams it was routed to — so sensitive messages stay private by default.
Personal caller ID, verified in minutes
Let reps use their own phone number as caller ID. A short guided wizard verifies the number in minutes — the agent enters it, gets a confirmation call, and it's ready to use as their outbound line. Verified numbers are protected from accidental edits and clean themselves up when removed, so you get personal, recognizable caller ID that lifts answer rates while your caller-ID list stays tidy and under control.
Pricing
Monthly
Annual
Standard
On demand
Description (Formatted)
This application uses consumption-based pricing, billed per minute of use.
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Installation
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
1.0.56
8.3.4
Release summary
Initial application release.
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.