Description
This application provides seamless integration of a chat panel on your website, allowing you to interact with both new and existing customers directly from the Creatio interface. It offers a simple and efficient way to manage customer communications without the need for additional subscriptions to third-party chat services.
Key use cases:
- Receive Messages from New and Existing Clients:
Capture and manage inquiries from both new visitors and existing customers in one place within Creatio, ensuring a centralized communication process. - Customer Identification by Phone Number and Unique Identifier:
Automatically identify clients based on their phone number or unique ID, helping streamline the interaction process and enhance personalization. - Save Chat History:
Every conversation is stored in the system, providing a detailed record of interactions to ensure continuity in customer service and facilitate future follow-ups. - Simple Chat Integration:
Setting up the chat on your website is straightforward and requires minimal effort, allowing businesses to quickly begin managing customer communications.
Notes and limitations:
The product does not require additional subscriptions to external chat services. However, deployment of an intermediary application in a Docker container, accessible from the internet and Creatio, is required to enable the integration.
- Text-Only Messaging:
The initial version supports only text message exchange, with additional media support planned for future updates. - Connector Compatibility:
Due to the architecture of Creatio, only one third-party chat connector can be installed at a time. This means that concurrent use with the Twilio connector for Creatio, for example, is not supported.
Pricing
Terms & Conditions
Support
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Reviews
Installation
By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
The App Developer will process your data under their privacy policy.
The product does not require additional subscriptions to external chat services. However, deployment of an intermediary application in a Docker container, accessible from the internet and Creatio, is required to enable the integration.