This application provides seamless integration of a chat panel on your website, allowing you to interact with both new and existing customers directly from the Creatio interface. It offers a simple and efficient way to manage customer communications without the need for additional subscriptions to third-party chat services.

Key use cases:

1. Receive Messages from New and Existing Clients:
   Capture and manage inquiries from both new visitors and existing customers in one place within Creatio, ensuring a centralized communication process.
2. Customer Identification by Phone Number and Unique Identifier:
   Automatically identify clients based on their phone number or unique ID, helping streamline the interaction process and enhance personalization.
3. Save Chat History:
   Every conversation is stored in the system, providing a detailed record of interactions to ensure continuity in customer service and facilitate future follow-ups.
4. Simple Chat Integration:
   Setting up the chat on your website is straightforward and requires minimal effort, allowing businesses to quickly begin managing customer communications.

Notes and limitations:

The product does not require additional subscriptions to external chat services. However, deployment of an intermediary application in a Docker container, accessible from the internet and Creatio, is required to enable the integration.

1. Text-Only Messaging:
   The initial version supports only text message exchange, with additional media support planned for future updates.
2. Connector Compatibility:
   Due to the architecture of Creatio, only one third-party chat connector can be installed at a time. This means that concurrent use with the Twilio connector for Creatio, for example, is not supported.