Writer AI Assistant for Creatio

Writer AI Assistant is an AI-powered conversation intelligence solution for Creatio that analyzes both calls and chats to help businesses improve service quality, agent performance, and compliance with communication standards.

The application automatically summarizes conversations, performs speaker diarization for call recordings, evaluates script adherence, and provides detailed analytics for both the customer and the operator/agent, along with an overall quality score for each interaction.

Our solution helps companies automate quality control and gain actionable insights from customer communications across both voice and text channels. Typical use cases include:

• Contact centers: automatic evaluation of agent performance, conversation quality monitoring, and identification of service issues

• Sales teams: analysis of customer intent, objections, and agent compliance with sales scripts

• Customer support: detection of unresolved requests, escalation risks, and communication gaps

• Quality assurance departments: reducing manual review efforts by automatically scoring calls and chats

• Team leaders and supervisors: faster coaching based on objective conversation analytics and quality indicators

• Compliance-sensitive businesses: monitoring mandatory phrases, required script steps, and communication standards

With Writer AI Assistant, companies can significantly reduce the time spent on manual conversation review, standardize quality assessment, detect service issues earlier, and improve both customer experience and agent efficiency.