Description
Product description
Yellow.ai enhances Creatio's customer engagement by integrating AI-powered chatbots and voicebots. It automates customer interactions, providing quick and accurate responses that streamline support and improve customer experiences. With multilingual support across multiple channels, Yellow.ai helps businesses communicate seamlessly with a diverse customer base.
Use cases:
- Target users: Customer service teams, sales representatives, and support managers across industries.
- Business tasks: Automating responses, improving response times, and scaling customer support without increasing headcount.
- Industry specifics: Ideal for e-commerce, banking, telecommunications, and retail sectors, where high-volume customer interactions demand efficient and responsive support.
Key features:
- Chat handover – Creatio administrators can register Yellow.ai as a chat channel, allowing bots to transfer unresolved interactions to human agents when needed.
- Queue management – When a conversation is transferred from the Yellow.ai bot to Creatio, a new chat is created and added to the agent queue in Creatio.
- Conversation tracking – All customer interactions, whether resolved by the bot or transferred to a human agent, are logged in the Creatio Chats section and linked to the appropriate contacts.
- Omnichannel integration – Operates seamlessly across 35+ communication channels, including popular messaging apps, websites, and voice platforms.
- AI-driven insights – Analyzes customer interactions to generate valuable insights that inform decision-making and enhance customer experience strategies.
Pricing
Price
on demand
The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
Pricing does not include taxes and fees (such as VAT) regulated by law.
The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
Support
Support is available for this application.
Support contacts
Email
ritrisha.baruah@yellow.ai
Reviews
Installation
Product compatibility
Product
All products on Creatio platform
UI Framework
Freedom UI
DBMS
Any supported DBMS
Platform
.NET Framework
Deployment options
Cloud
On-site
Account data sharing
By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
The App Developer will process your data under their privacy policy.
Developed by
Support
Cost
Type
UI Framework