Yellow.ai enhances Creatio's customer engagement by integrating AI-powered chatbots and voicebots. It automates customer interactions, providing quick and accurate responses that streamline support and improve customer experiences. With multilingual support across multiple channels, Yellow.ai helps businesses communicate seamlessly with a diverse customer base.

Use cases:

• Target users: Customer service teams, sales representatives, and support managers across industries.
• Business tasks: Automating responses, improving response times, and scaling customer support without increasing headcount.
• Industry specifics: Ideal for e-commerce, banking, telecommunications, and retail sectors, where high-volume customer interactions demand efficient and responsive support.

Key features:

• Chat handover – Creatio administrators can register Yellow.ai as a chat channel, allowing bots to transfer unresolved interactions to human agents when needed.
• Queue management – When a conversation is transferred from the Yellow.ai bot to Creatio, a new chat is created and added to the agent queue in Creatio.
• Conversation tracking – All customer interactions, whether resolved by the bot or transferred to a human agent, are logged in the Creatio Chats section and linked to the appropriate contacts.
• Omnichannel integration – Operates seamlessly across 35+ communication channels, including popular messaging apps, websites, and voice platforms.
• AI-driven insights – Analyzes customer interactions to generate valuable insights that inform decision-making and enhance customer experience strategies.