How SalesUp Helped Fairford Medical Automate Patient Feedback and Improve Service Quality
Fairford Medical now benefits from a fully integrated feedback system that improves patient experience, reduces manual work, and provides real-time insights to support continuous service improvement.
Fairford Medical is a UK-based healthcare provider specializing in mobile CT and MRI scanning services. The company helps hospitals reduce waiting times by delivering imaging services and clinical staffing, with a strong focus on quality care and patient satisfaction.
“Fairford Medical are delighted with the results we are now seeing from the product implementation. We can’t thank the team at Sales Up enough for their support and for truly understanding our business. Their solutions and guidance have been invaluable.”
Solution:
Collecting and analyzing patient feedback was a manual, time-consuming process for Fairford Medical. Staff had to send forms manually, enter responses into Creatio, and prepare reports for leadership, making it difficult to respond quickly and maintain compliance.
With SalesUp Questionnaire Management for Creatio, Fairford Medical automated feedback collection and connected it directly to CRM records and operational workflows.
Key Results:
• Automated feedback capture directly in Creatio
• Faster response to patient concerns with real-time notifications
• Clear dashboards for board-level reporting and decision-making
• Easier compliance with healthcare regulations
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